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Discussion Starter · #1 ·
I worked 630 to 930 last Tuesday night. I just got a nasty email for making a delivery at 916. I emailed back telling them how ridiculous that is. If I get any more work after my two page response, I will never work a shift that goes after 8 pm. What a bunch of crap.
 

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Weren't you suppose to call support before delivering after 9pm? I remember at one point during the christmas rush that we were told to call them if we had to deliver after 9pm as many blocks went beyond 9pm.
 

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Discussion Starter · #4 ·
Yep honestly it was my mistake not calling support. But I still say if they don't want delivery after 9 end all blocks at 9. I did not bother the customer, left it inside a secure gated area
 

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What does the support do when we call them for late deliveries? Call the customer and asks if it's ok? Lol
It's a dumb rule I agree. There was a big deal about it in Vegas they actually gave us all fliers and such. I think it's about liability too. Can you imagine delivering a package to a shady area at 10pm at night?
 

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What does the support do when we call them for late deliveries? Call the customer and asks if it's ok? Lol
They will probably note it in your account that packages will be delivered after 9pm. If not, they'll tell you to take it back to the warehouse.
 

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In SF we deliver way past 9pm. Is this only to certain service areas?
PrimeNow/restaurant deliveries, yes. I think these are referring to Logistics box deliveries, for which the app will show "delivery between 12p-9p" or something like that.

Last fall I did a couple after work blocks, before the days started getting so short, and one of them ran past 9pm due to routing. I called support and they said it was up to me, I only had 4 or 5 more stops and it saved me a re-route back to the warehouse, so I finished it. But that was months ago, and we all know that with Amazon, the only constant is constant change.
 
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