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Premium Member
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Discussion Starter · #3 ·
Sounds like someone needs to get some payback 😝
I mean, during these times, are you REALLY gonna do that to a shopper.
Esp. one that got you all the items you ordered and replaced it w/ all items you wanted?
Jesus christ.
Hell to pay.
 

Premium Member
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I mean, during these times, are you REALLY gonna do that to a shopper.
Esp. one that got you all the items you ordered and replaced it w/ all items you wanted?
Jesus christ.
Hell to pay.
Some people are just horrible human beings.
 

Premium Member
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Discussion Starter · #5 ·
Some people are just horrible human beings.
My area is notorious for having people that don't tip.
So... I have my way at getting back at them.
They won't really like it but I will take EVERY SINGLE ORDER out of that store til I get them again.
And they'll realize that they shouldn't do that again once they're done w/ me.
 

Premium Member
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I know where they live... so I get another order from that house... and I'm not moving.

It was only $9 bucks but it was the principle.
That's why I took the order in the first place.

It went from a $22 delivery to a $13 delivery.
I don't appreciate the scams.
How many items did you refund? Gotta find replacements with a fine balance of making game time decisions. I started Wednesday of last week and ended at $950. Today I ended at $280.

I had someone take the entire $7 tip away. She put the wrong apartment number in. Since everyone is having items left at the door I try to get the apartment number in the picture. I dropped it at apartment 347 as indicated in the app.

I had a $100 cash tip last week and $60 one this morning. Also, I buy toilet paper if a store has it. The $60 tipper handed me $20 for the 30 roll pack I had.
 

Premium Member
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13,113 Posts
Discussion Starter · #7 ·
How many items did you refund? Gotta find replacements with a fine balance of making game time decisions. I started Wednesday of last week and ended at $950. Today I ended at $280.

I had someone take the entire $7 tip away. She put the wrong apartment number in. Since everyone is having items left at the door I try to get the apartment number in the picture. I dropped it at apartment 347 as indicated in the app.

I had a $100 cash tip last week and $60 one this morning. Also, I buy toilet paper if a store has it. The $60 tipper handed me $20 for the 30 roll pack I had.
I only refunded like 2 items and I was chatting w/ them every step of the way.
The store was simply sold out and had no other options.
Maybe they thought I was just being lazy and didn't want to pick them up.
I don't do a half ass job so I have no idea how that was even a thought process.

But let them give me their order again...
 

Premium Member
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75,016 Posts
I know where they live... so I get another order from that house... and I'm not moving.

It was only $9 bucks but it was the principle.
That's why I took the order in the first place.

It went from a $22 delivery to a $13 delivery.
I don't appreciate the scams.
Kick in his door.

Take his toilet paper !
 

Premium Member
Joined
13,113 Posts
Discussion Starter · #9 ·
Kick in his door.

Take his toilet paper !
LOL
Here's the deal.
I live 5 mins from the store.
So, I am BOUND to get them again.
In fact, I will take almost every single possible order in order to make sure I get them again.
I know where they live so if I see any deliveries remotely in their area? It's being picked up.

They got one now.
 

Premium Member
Joined
75,016 Posts
I know where they live... so I get another order from that house... and I'm not moving.

It was only $9 bucks but it was the principle.
That's why I took the order in the first place.

It went from a $22 delivery to a $13 delivery.
I don't appreciate the scams.
Call the police and tell them you think you saw child porn on their computer . . .
 

Banned
Joined
759 Posts
If they are going that far out of the way to screw over someone for their benefit, I don't think it would be immoral to save their information and publish it at a future time so that it can't easily be traced back to you.

Obviously, you want the honest customers to be able to get faster better service by being able to tip up front. I don't think that it is wrong to be able to take back a tip if there is legitimate reason to do so for poor service.

I see absolutely nothing wrong with not adding a tip in advance on the order, and potentially having to wait longer for the order. That is honest and transparent. But taking back a tip for no other reason than to get the order quicker for free and hurt the rating and potentially the livelihood of the person doing this work is completely different and unacceptable scummy behavior, and should be punished.

An easy solution on how to handle the people who abuse this system could be to allow customer accounts to take back tips if they deem necessary, but warn them if this pattern is consistent that their ability to take back tips will be disabled. A complicated part about this might be controlling the ability to make a new account using a new email address or phone number. Someone who will premeditate a tip reversal is probably also likely to create a new account once their tip reversal feature is disabled. From instacart's perspective, you would not want there to be a very difficult barrier to become a new customer.
 

Banned
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759 Posts
My instacart account has been set up for a couple of weeks now, but I have been hesitant to do the first shopping order because it seems like a lot of hassle compared to doing food deliveries. Especially now, with long lines to get into the store.

And after reading about the tip scam, I'm even more hesitant.

The shopper should have the ability to rate the customer, and change their rating after the payment has finalized. Things such as tips being taken back away should have a major impact in the customer's ratings.

This does not seem like a very difficult problem to fix and should not cost InstaCart any real business. I'm hoping that the percentage of people who do this isn't very high and gives a better experience to the shoppers which should hopefully translate to higher retention.

This would be very different than being able to rate an Uber rider based on tip or no tip. A feature like that could potentially have a negative impact and experience for the rider, so I can understand from Uber's perspective why they do not allow a driver to change a rider's rating after the fact, like Lyft.
 

Premium Member
Joined
2,332 Posts
They need to fix this somehow.
The rates are probably so low that folks are 'DEPENDING' on tips to make things actually make sense.
Cuz walking around looking for items for $12/hr doesn't seem too enticing.
They should require proof from the customer to zero out a tip. Photos of damaged groceries for example. Don't expect instacart to stand up for their shoppers though.
 
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