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Just got deactivated. "Ive had more cancellations than other partners"

17300 Views 121 Replies 51 Participants Last post by  wethepeople
Started around May 2015 driving uberxl with a mint condition Honda. Have given around 700+ rides and maintained a 4.93 rating. I just got this text message and my account has been deactivated.

"Your account has been flagged a final time for having significantly more cancelations than other partners. We believe Uber may not be the right lead generation tool for you. We wish you the best, but we have decided to discontinue our partnership"

Doesnt make much sense to me considering i look at my trip history and it shows that ive had a bunch of "rider cancelations" trips and not "canceled" trips. Not gonna lie tho, I've been doing ARCO, especially on pool rides and non surge uberx rides, only because they arent profitable to me. Especially since they've been taking 25% from me.

Honestly, Uber is a great part time gig. I only drive on weekends and always cleared at least $300 on a Saturday. Any advice on what i should do?
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There is a delay. I'd say half my chimes while I'm driving are from behind me. If you watch yourself on the rider app, you'll notice that your car is about 30 seconds or so behind you. My theory is that is where Uber actually thinks you are when a request comes in. So if a request comes in while I'm flying past exit 10 at 70 MPH, Uber thinks my car is 30 seconds away from taking that exit.

That's my theory anyway.
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Flying?

Is that a trick question? I'm on the interstate because that's the road that goes where I'm going.

The app is on because I want riders. Is that difficult to understand?

A better question is- why does the app send pings for places that would take half an hour to get to? It knows what road I'm on, it knows I can only get off that road at an exit, and shouldn't be sending riders that are behind me.
The app works by distance. You were the closest at the time, so you got the ping. App doesn't care what road you are on.

You want pings, but you cancel on pax when you got one because its too far?? Do you want pings or not?
You want pings, but you cancel on pax when you got one because its too far?? Do you want pings or not?
Do you take pings that require you to drive 20 miles and would take you 20-30 minutes to arrive, when you're pretty sure there are other drivers within a few minutes of that rider?

It shouldn't be based purely by straight-line distance but estimated driving time. Duh
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There is a delay. I'd say half my chimes while I'm driving are from behind me. If you watch yourself on the rider app, you'll notice that your car is about 30 seconds or so behind you. My theory is that is where Uber actually thinks you are when a request comes in. So if a request comes in while I'm flying past exit 10 at 70 MPH, Uber thinks my car is 30 seconds away from taking that exit.

That's my theory anyway.
Then the app needs to adjust for that delay.
Started around May 2015 driving uberxl with a mint condition Honda. Have given around 700+ rides and maintained a 4.93 rating. I just got this text message and my account has been deactivated.

"Your account has been flagged a final time for having significantly more cancelations than other partners. We believe Uber may not be the right lead generation tool for you. We wish you the best, but we have decided to discontinue our partnership"

Doesnt make much sense to me considering i look at my trip history and it shows that ive had a bunch of "rider cancelations" trips and not "canceled" trips. Not gonna lie tho, I've been doing ARCO, especially on pool rides and non surge uberx rides, only because they arent profitable to me. Especially since they've been taking 25% from me.

Honestly, Uber is a great part time gig. I only drive on weekends and always cleared at least $300 on a Saturday. Any advice on what i should do?
ACRO is probably what did it. When I cancel, I always do "do not charge rider", see, Uber likes it when you are trying to do best for the rider.
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Do you take pings that require you to drive 20 miles and would take you 20-30 minutes to arrive, when you're pretty sure there are other drivers within a few minutes of that rider?

It shouldn't be based purely by straight-line distance but estimated driving time. Duh
No, BUT! I dont keep the app On while on a highway.

You waisted PAX time and another drivers time, because he/she had to wait for you to cancel the ride and for pax re-request. If you not going to drive 30min to pax, then dont accept pings or turn your app off.
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Our market for the first time just started giving us monthly reviews. They are telling me my acceptance rate is 86%! Out of 300 lifetime trips, that would mean that I've passed up on 42 rides! That's absolutely untrue. I'm only aware of three out of those 300 that I intentionally "ping through" or ignored. I've never ACRO'd. I've had a few 404's, but not that many. Don't know what is going on here.
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Op, why were you at 25 percent comission? Did you get deactivated at 20 and reactivated at 25?
The "Safe Rider Fee" is the extra 5%. It's an Uber fee, so it should sit under the 20% umbrella. They just think we won't notice they increased their cut by hiding it as a line item.
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no way anymore
Uber shut all that down
accept, or eventually get deactivated
you just have to keep at 80 percent
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Didn't even have to finish reading page one to get that answer.

YES - ACRO WILL GET YOU DEACTIVATED. It's actually worse for the customer because then they have to re-request. Of course, I get that the drivers here are out for themselves and not out to provide a service and don't give a crap about who is actually paying. Sure, Uber has screwed the pooch with rates. Stop driving. Flip burgers. Deliver Pizza.
Canceling for "rider no-show" isnt ACRO. I tap "cancel" and then tap "rider no-show", not "other"
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My acceptance rate is shitty.
The best it has ever been is maybe 70%.
It averages way lower.
I never ARCO.
I never ask destination.
I never cherry pick.
I never got any warning from uber over 1 year and close to 3000 trips.
What does ARCO stand for?
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What does ARCO stand for?
Accept
R_ _ _
Cancel
Other
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What does ARCO stand for?
CLICK >>>>>>> Let Me Google That For You <<<<<<< CLICK
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LOL. Uber can do whatever it wants to you. This shitty company doesn't need to justify its actions to lowly riders. Just do what you want, until they deactivate you, which they will do to everyone here, eventually. Your "good" behavior will avail you nothing,
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Our market for the first time just started giving us monthly reviews. They are telling me my acceptance rate is 86%! Out of 300 lifetime trips, that would mean that I've passed up on 42 rides! That's absolutely untrue. I'm only aware of three out of those 300 that I intentionally "ping through" or ignored. I've never ACRO'd. I've had a few 404's, but not that many. Don't know what is going on here.
Uber f*ckery
There is a delay. I'd say half my chimes while I'm driving are from behind me. If you watch yourself on the rider app, you'll notice that your car is about 30 seconds or so behind you. My theory is that is where Uber actually thinks you are when a request comes in. So if a request comes in while I'm flying past exit 10 at 70 MPH, Uber thinks my car is 30 seconds away from taking that exit.

That's my theory anyway.
" TECHNOLOGY !"
" TECHNOLOGY !"
And NEVER accept a ping behind you.
Did you find it?
Ya gotta click the words....lol
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