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Just got deactivated. "Ive had more cancellations than other partners"

17282 Views 121 Replies 51 Participants Last post by  wethepeople
Started around May 2015 driving uberxl with a mint condition Honda. Have given around 700+ rides and maintained a 4.93 rating. I just got this text message and my account has been deactivated.

"Your account has been flagged a final time for having significantly more cancelations than other partners. We believe Uber may not be the right lead generation tool for you. We wish you the best, but we have decided to discontinue our partnership"

Doesnt make much sense to me considering i look at my trip history and it shows that ive had a bunch of "rider cancelations" trips and not "canceled" trips. Not gonna lie tho, I've been doing ARCO, especially on pool rides and non surge uberx rides, only because they arent profitable to me. Especially since they've been taking 25% from me.

Honestly, Uber is a great part time gig. I only drive on weekends and always cleared at least $300 on a Saturday. Any advice on what i should do?
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^^^^^Do keep in mind that Uber is wise to ACRO. Odds are that is has been wise to it for some time, it simply did not do anything about it until they perceived it as a problem. In this electronic age in which we live it must be kept in mind that keystrokes and screen touches leave tracks.
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So the golden age of arco is finally at an end... Guess my acceptance rate will drop to 20 or 30%....
So the golden age of arco is finally at an end... Guess my acceptance rate will drop to 20 or 30%....
Welcome to the club
What the freak is "ARCO"?
Just don't do it.

Accept, quickly Cancel, Reason, Other
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Now ARCO is a problem ! Then how to avoid unwanted pings?
You don't. Resistance is futile!

We are the Uber!
Your story is fishy bro . I think your an uber troll!! My advice to you man up go find a real job better than trolling .
ACRO does not show on uber system the cake is a lie bro.
What the hell is wrong with you?

A whole bunch of LA Drivers got temporary weekend long Deactivations about a month back for ARCO cancellations. Then some from the same group of Drivers got permanent deactivations couple of weeks back.

Stop calling others trolls for posting about something that you seem to have Zero contextual knowledge of!

I've been fired... Permanently Deactivated!
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Sorry to hear the bad news
All roads lead to deactivation sooner or later
It is probably a blessing
Only three things you can count on, death, taxes and deactivation
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Will possibly go to the office in my free time to see if they can reactivate my account if i promise to not ARCO anymore. Will report back on what happens.
Yes, please go visit Uber's office.
JustStef did manage to get her permanent deactivation reversed. Read her posts after this one for a few pointers on how to approach this.
https://uberpeople.net/threads/ive-been-fired-permanently-deactivated.39479/page-11#post-540950
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Yes, please go visit Uber's office.
JustStef did manage to get her permanent deactivation reversed. Read her posts after this one for a few pointers on how to approach this.
https://uberpeople.net/threads/ive-been-fired-permanently-deactivated.39479/page-11#post-540950
Thanks for clarifying that. They have to be pretty flagrant or is it more regionally enforced, depending on the market?What seems to be the threshold ? Percentage-wise?
They have to be pretty flagrant or is it more regionally enforced, depending on the market?What seems to be the threshold ? Percentage-wise?
There is no set acceptable percentage or cancellation policy laid out.

Please read this post:
I've been fired... Permanently Deactivated!
There is no set acceptable percentage or cancellation policy laid out.

Please read this post:
I've been fired... Permanently Deactivated!
Pretty ambiguous and sounds pretty subjective - if they want to deactivate you they will and use whatever excuse they feel they can justify.
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So the golden age of arco is finally at an end... Guess my acceptance rate will drop to 20 or 30%....
In this case it's the cancellation rate....
In this case it's the cancellation rate....
I know
I think I'll try AWCRPC and see how long I can get away with it:

Accept
Wait
Cancel
Reason: Passenger Not At Location
Cha-Ching!
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I think I'll try AWCRPC and see how long I can get away with it:

Accept
Wait
Cancel
Reason: Passenger Not At Location
Cha-Ching!
Uber gonna send you TMCYAD . Go figure.
Or just accept and complete the damn ride and make $
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Or just accept and complete the damn ride and make ¢
Fixed it for you.
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There is no set acceptable percentage or cancellation policy laid out.
When I signed on to Uber Taxi in February, 2013, the Uber guys at the event told us that they wanted a sixty-five per-cent acceptance rate. In fact, back when they were running incentives/contests for Uber Taxi, still, one of the qualifying requirements was a sixty-five per-cent acceptance rate. I suspect that one reason for so low a bar might be that the Uber people do understand that when a taxi takes a street hail, sometimes the driver forgets to go offline on the Uber Taxi application. In fact, the Uber people at the event told us specifically that they did understand that sometimes we might forget to go offline. I know that I have done so more than once. CAVEAT : Do keep in mind that in this paragraph, I am discussing Uber Taxi. Taxis, be they Uber Taxi or not, can accept street hails. If anyone who reads this is driving any other level of Uber, do not accept street hails. Uber has stated specifically and more than once that it will de-activate any driver who accepts street hails unless it is Uber Taxi.

I never did receive anything from Uber that indicated a Minimum Desired Acceptance Rate from UberX. Some of the incentives/contests on UberX have had Acceptance Rate qualifications that ranged from seventy-five to one-hundred per-cent. This is one thing that inspired me to post satires of the incentive/contest rules here that stated: You must accept one-hundred three per-cent of the requests we send you. Do not tell us about the laws of mathematics. We are Uber. Legislation is not the only rules we violate.

if they want to deactivate you they will and use whatever excuse they feel they can justify.
In fact, your contract states that either Uber or you can terminate the "partnership" for "no reason". The courts have upheld the validity of unilateral, "no reason" clauses in contracts. I have been down this road as a Company Official that had, and exercised, such a contractual right.

"Employment-at-will" laws in such states are a parallel to this. Oddly enough, the District of Columbia is an employment-at-will state. In an employment-at-will state, you do not need a reason to sack someone. All that you need do is tell the dismissed employee "It is the decision of the Management of this firm that you are no longer employed here", hand him a cheque for everything that you owe him and have him escorted off the premises. In fact, sometimes this was the best way to get rid of an employee whom you no longer wanted. In D.C., at least, that means that you will have to pay his unemployment for twenty-six weeks, but sometimes, twenty-six weeks of unemployment payments for a minimum wage employee were cheaper than legal bills to defend against busybody do-gooder lawyers.

While, with the exception of certain cases in which lower courts have ruled, we are not employees but independent contractors. Still, employment-at-will does provide a parallel.
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Uber expects higher numbers from non taxi drivers. They want us to have a 90 something percent acceptance rate and only the occasional cancellation (outside of no shows). Any driver with a decent record on acceptance and cancellations simply won't ever hear from Uber. What the real threshold is when a driver is pushing the limits to maximize their fares is unknown.
Captain Obvious says that Uber reads these forums and when people are going around telling others how to keep their acceptance ratings high by ACRO'ing, Uber will eventually catch on.
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