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Just got deactivated. "Ive had more cancellations than other partners"

17302 Views 121 Replies 51 Participants Last post by  wethepeople
Started around May 2015 driving uberxl with a mint condition Honda. Have given around 700+ rides and maintained a 4.93 rating. I just got this text message and my account has been deactivated.

"Your account has been flagged a final time for having significantly more cancelations than other partners. We believe Uber may not be the right lead generation tool for you. We wish you the best, but we have decided to discontinue our partnership"

Doesnt make much sense to me considering i look at my trip history and it shows that ive had a bunch of "rider cancelations" trips and not "canceled" trips. Not gonna lie tho, I've been doing ARCO, especially on pool rides and non surge uberx rides, only because they arent profitable to me. Especially since they've been taking 25% from me.

Honestly, Uber is a great part time gig. I only drive on weekends and always cleared at least $300 on a Saturday. Any advice on what i should do?
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Now ARCO is a problem ! Then how to avoid unwanted pings?
What percentage of your rides did you cancel?

It's odd that they are calling this a lead generation tool- what does that have to do with driving for Uber?
Now ARCO is a problem ! Then how to avoid unwanted pings?
Shut it off
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lead generation tool is lingo that helps them battle cases of disputing being an IC perhaps
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What percentage of your rides did you cancel?

It's odd that they are calling this a lead generation tool- what does that have to do with driving for Uber?
It plays into their "this is just an app"
They are giving you leads and you better accept all of them or else; I don't know why they just don't stop giving the leads to you and you will go away on your own volition or by only giving you one every few weeks. I guess they want to send a nasty message and make sure we all get it.
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I know what leads are since I run a business completely unrelated to driving, and someone who ordered a ride is a customer, not a lead.

A lead is someone who might be interested in what you're selling. If I were a realtor, someone who wants to buy or sell a house would be a lead. Driving is not a sales job; it's more a delivery job.

If you deliver pizza, would the pizza place call someone who orders a pizza a lead? Of course not, that's a customer.

If you're a cashier, are the people in line called leads? No, they are customers.

Calling our riders leads makes it sound like we get riders from other sources. Unless you also drive for a company like Lyft, that's not the case. We can't pick up random people off the street or sit at the curb at the airport waiting for someone to hop in the car.

Also, the fact that Uber bills the riders means they are customers of Uber, not leads to us. Real leads would become our customers and pay us directly.
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Now ARCO is a problem ! Then how to avoid unwanted pings?
no way anymore
Uber shut all that down
accept, or eventually get deactivated
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Started around May 2015 driving uberxl with a mint condition Honda. Have given around 700+ rides and maintained a 4.93 rating. I just got this text message and my account has been deactivated.

"Your account has been flagged a final time for having significantly more cancelations than other partners. We believe Uber may not be the right lead generation tool for you. We wish you the best, but we have decided to discontinue our partnership"

Doesnt make much sense to me considering i look at my trip history and it shows that ive had a bunch of "rider cancelations" trips and not "canceled" trips. Not gonna lie tho, I've been doing ARCO, especially on pool rides and non surge uberx rides, only because they arent profitable to me. Especially since they've been taking 25% from me.

Honestly, Uber is a great part time gig. I only drive on weekends and always cleared at least $300 on a Saturday. Any advice on what i should do?
Your story is fishy bro . I think your an uber troll!! My advice to you man up go find a real job better than trolling .
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It's odd that they are calling this a lead generation tool- what does that have to do with driving for Uber?
From the very first section of the Uber/Driver contract:

This Software License and Online Services Agreement ("Agreement") constitutes a legal agreement between you, an individual ("you") and Rasier-CA, LLC if your Territory (as defined below) is within the State of California, Rasier-PA, LLC if your Territory is within the State of Pennsylvania, or Rasier, LLC if your Territory is anywhere else within the United States (as applicable, "Company"). Company, a subsidiary of Uber Technologies, Inc. ("Uber"), provides lead generation to independent providers of rideshare or peer-to-peer (collectively, "P2P") passenger transportation services using the Uber Services (as defined below).

Uber sells you (the driver) leads, software, collection services, and insurance. You pay Uber the SRF and 20% of the rest of the fare in exchange for those services. This is how the contract states the relationship.

However, how Uber actually treats you as a driver in practice is completely different than what is stated in the contract. Uber ignores contract law, even in their own contracts, as much as they ignore legislated law. The contract is written the way it is only for the purpose of protecting Uber in a court of law. It has absolutely NOTHING to do with how they actually treat drivers day to day.
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I know what leads are since I run a business completely unrelated to driving, and someone who ordered a ride is a customer, not a lead.

A lead is someone who might be interested in what you're selling. If I were a realtor, someone who wants to buy or sell a house would be a lead. Driving is not a sales job; it's more a delivery job.

If you deliver pizza, would the pizza place call someone who orders a pizza a lead? Of course not, that's a customer.

If you're a cashier, are the people in line called leads? No, they are customers.

Calling our riders leads makes it sound like we get riders from other sources. Unless you also drive for a company like Lyft, that's not the case. We can't pick up random people off the street or sit at the curb at the airport waiting for someone to hop in the car.

Also, the fact that Uber bills the riders means they are customers of Uber, not leads to us. Real leads would become our customers and pay us directly.
Spot on. I literally burst out laughing when I read the term "leads" used to describe Uber customers.
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It plays into their "this is just an app"
They are giving you leads and you better accept all of them or else; I don't know why they just don't stop giving the leads to you and you will go away on your own volition or by only giving you one every few weeks. I guess they want to send a nasty message and make sure we all get it.
There were better leads in Glengarry Glen Ross.
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Back to the main topic this guy coming here to tell people if you ACRO you get deactivated . How ? Even uber don't see ACRO trips!!
https://uberpeople.net/threads/instructions-for-cancelling-after-accepting.17275/
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My how things change or maybe OP is an uber troll!
Same thing happened to JustSteff - see his thread about it. He went into Uber office and begged forgiveness and they reinstated him.
Same thing happened to JustSteff - see his thread about it. He went into Uber office and begged forgiveness and they reinstated him.
Please post the link for the thread! Thx
Op, why were you at 25 percent comission? Did you get deactivated at 20 and reactivated at 25?
XL=25%
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My how things change or maybe OP is an uber troll!
It ain't hard to tell

-Nasir Jones
Could care less if you think im a troll. Just telling the truth about what happened to me.
Will possibly go to the office in my free time to see if they can reactivate my account if i promise to not ARCO anymore. Will report back on what happens.
Have learned my lesson to just take hits on my acceptance rate instead of ARCOing.
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Could care less if you think im a troll. Just telling the truth about what happened to me.
Will possibly go to the office in my free time to see if they can reactivate my account if i promise to not ARCO anymore. Will report back on what happens.
Have learned my lesson to just take hits on my acceptance rate instead of ARCOing.
ACRO does not show on uber system the cake is a lie bro.
..........a typographical error. I have since corrected it. It should read ACRO.

Accept
Cancel
Reason
Other
Also note to the new people we're talking about cancelling within a few second of accepting the call. If a call is cancelled within seconds it bounces to a new driver as the same request. The usual reason to do this is to keep your acceptance rate up while avoiding calls you don't want, like non-surge when you are in/near a surge area.
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