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Discussion Starter · #2 ·

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More great press on the disasterous Q&A with Uber President of Ride Sharing Jeff Jones today
http://www.businessinsider.com/uber-president-jeff-jones-holds-disastrous-qa-with-drivers-2017-2

BONG!!!
Here's the business insider article:

Uber hasn't had the best relationship with its drivers, and its latest effort to try to appease some of their concerns went badly awry.

On Thursday, Uber's president of ridesharing, Jeff Jones, held a Q&A on Facebook to answer driver questions. By 10 a.m., there was already a backlog of more than 100 questions ready to be answered, ranging from concerns over Uber taking increasingly larger shares of the fares passengers pay to safety concerns about riders in rural places.

This was Uber's chance to show how much it's finally addressing the needs of its drivers. Yet, to say it didn't go well was an understatement.

Instead of coming off as a company that was listening to its drivers, Uber's president simply parroted back its own help center articles and blog posts, angering drivers in the process.

Uber Q&A
Uber's president of ridesharing, Jeff Jones, failed to address driver concerns as he promised. Instead, he answered generally. Jeff Jones/Facebook
Jones evaded answering the hundreds of other individual and pointed questions by responding with corporate platitudes to general themes like UberPool and driver ratings.

For example, when it came to discussing rider behavior, he pointed to the recently updated community guidelines rather than addressing genuine ideas from drivers in the comments about sending negative feedback to riders when they're rated below three stars by drivers. Instead, Jones boilerplate response was followed by a link to Uber's legal page of terms and policies.

Jones only responded individually to 12 questions during the Q&A, with four of them being questions about whether the Q&A had started. After 30 minutes, he called it quits saying the "time had flown by" despite earlier promising to spend a full hour answering questions.

It's a stark contrast to other CEOs, like Airbnb's Brian Chesky, for example, who put a call out for ideas for Airbnb on Christmas and then responded individually to nearly every one - even the bad ones.

Uber says it's "listening" in that it is reading the comments from drivers and giving them a forum to voice their concerns. But by failing to do the "answer" part that's generally associated with a Q&A, Uber only proved to alienate the drivers it depends on.

"The ONLY thing you made clear to the majority of us is that you don't have ANY productive answers," one driver wrote. "You made it crystal clear (if there was any doubt) that Uber does NOT care about it's drivers."
 

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They sound surprised. I figured this would go over like the proverbial fart in church. Someone probably got a bonus and promotion.

TheDonald's press conference was MUCH more entertaining and FAR more truthful.

Did roadman get any questions in? He has quite the relationship with JJ.
 

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Uber can't even fake their care for drivers. This new guy can only set aside 30 minutes to answer questions. Sound like he really made an effort to answer all our concerns.
You're looking at this all upside down starting w/ your false premise.

Why would any company care about low skill non employee contractors
while having Sufficient replacement resources throughout the world.

Start your thinking with the Premise: uber NEVER intended nor wanted long term contract drivers. Initiate that premise and all Uber's actions and intelligent neglect will fall into place for you AND you'll stop complaining.

Additionally Uber's future is void of human drivers.

In, Out, Hello, -Get a Real Job-, Good bye
 

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You're looking at this all upside down starting w/ a false premise.

Why would any company care about low skill non employee contractors
while having Sufficient replacement resources throughout the world.

Additionally Uber's future is void of human drivers.

Uber never wanted long term contract drivers.

In, Out, Hello, -Get a Real Job-, Good bye
The whole point of the Jeff Jones hire was to improve driver relations. If there wasn't a major problem then they wouldn't of promoted 2017 as the year of the driver. They need loyal drivers more than ever because driverless cars is way down the road. The uber bubble is about to burst.
 

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The whole point of the Jeff Jones hire was to improve driver relations. If there wasn't a major problem then they wouldn't of promoted 2017 as the year of the driver. They need loyal drivers more than ever because driverless cars is way down the road. The uber bubble is about to burst.
Says who ? Other contract drivers? The media? The same media claiming Clinton was the winner?
Dude, you're being lied to and manipulated. Worse, you're believing the lies. Stop thinking. Just Update ur curriculum vitae (CV) and move the freak on. There is Life outside the Matrix !!!



 
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