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It depends, Amazon computerized their routes which allows you a set amount of time to complete. If you have a route with a stopped train, a washed out dirt road or whole country area, or just a big apartment complex where every building is gated separately, you're ratings are screwed.

Having done flex, 19.25 sounds good, but likely is based off your route pay and not total time. So if you work 10 hours and it takes you 12, you're only getting 192.50 so it's really 16$, with no breaks or benefits to speak of and a shitty app to deal with.

It's not like working a dedicated route for ups where if it's too difficult to make a delivery, you take it back the next day. You'll never have the same route twice, so it can be a ridiculously frustrating learning curve that never ends.

Not to mention the amazon app will take you to the end of a dead end street for navigation because it doesn't use Google maps. Once you put the address in a real GPS, it could be 45 minutes away, on YOUR time or YOUR ratings. Amazon is not at fault.
 
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