[negeorgia]

I took a X request this morning. Got over to pin and nobody. Started my timer is was at 3:00 and counting. Rider called and said they put in wrong address and I said you need to cxl and resubmit. They did and it then showed a $4.50 on my totals.

I think not.
There are 2 separate 5 minute timers. Requester and driver at pinpoint. Paid fees are determined by who cancels when.

 

[negeorgia]

Yeah... you got the 4.50 because the rider canceled. If driver cancels, it has to be after 5 min.

If a rider cancels within 5 minutes of making their request, they are not charged.

 

[negeorgia]

Strange because I know this was less than 5 min because I started my timer just as soon as my app said I had arrived and rider had been notified

Your timer after arriving at pinpoint is different from when the requester made a request. In fact, your timer was irrelevant because the requester canceled.