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· Premium Member
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I took a X request this morning. Got over to pin and nobody. Started my timer is was at 3:00 and counting. Rider called and said they put in wrong address and I said you need to cxl and resubmit. They did and it then showed a $4.50 on my totals.
I think not.
There are 2 separate 5 minute timers. Requester and driver at pinpoint. Paid fees are determined by who cancels when.
 

· Premium Member
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6,501 Posts
Strange because I know this was less than 5 min because I started my timer just as soon as my app said I had arrived and rider had been notified
Your timer after arriving at pinpoint is different from when the requester made a request. In fact, your timer was irrelevant because the requester canceled.
 
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