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I took a X request this morning. Got over to pin and nobody. Started my timer is was at 3:00 and counting. Rider called and said they put in wrong address and I said you need to cxl and resubmit. They did and it then showed a $4.50 on my totals.
 

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I took a X request this morning. Got over to pin and nobody. Started my timer is was at 3:00 and counting. Rider called and said they put in wrong address and I said you need to cxl and resubmit. They did and it then showed a $4.50 on my totals.
Dont know. I know for a fact last week it was still 5 minutes.
 

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I took a X request this morning. Got over to pin and nobody. Started my timer is was at 3:00 and counting. Rider called and said they put in wrong address and I said you need to cxl and resubmit. They did and it then showed a $4.50 on my totals.
I think not.
There are 2 separate 5 minute timers. Requester and driver at pinpoint. Paid fees are determined by who cancels when.
 

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The policy currently is if the driver cancels the ride for a "rider no show" it must be 5 minutes or greater from the time of arrival in order to receive the driver percentage of the cancellation fee.
 

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Yeah... you got the 4.50 because the rider canceled. If driver cancels, it has to be after 5 min.
Yes, but just so everyone is clear. The 5-min timer is used both for drivers and passengers (except pool) for cancellations resulting in a fee.

The difference is;

A driver cancel; the 5-min timer starts at the point you reach the pickup location.

A rider cancel; the 5-min timer starts from the point at which the driver takes the ping and begins driving to the customer.
 

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Something similar happened to me today I got a ping that didn't give me an apartment number just the address of the apartments. When I got there I immediately texted the rider no response so I can their phone was off I waited no more than three minutes then cancelled the ride I received 4.50 as well. People should manually put in their exact address for pick up and double check it to avoid things like this from happening.
 

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Strange because I know this was less than 5 min because I started my timer just as soon as my app said I had arrived and rider had been notified
Your timer after arriving at pinpoint is different from when the requester made a request. In fact, your timer was irrelevant because the requester canceled.
 
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