[Strongestlink360]

"Hi Daniel,

We are investigating a report from a rider on one of your recent trips. Your account has been placed on hold while we look into this report.

Please note that this investigation can only be completed by a member of our Incident Response Team and cannot be handled at a Greenlight Hub location.

Thank you for your patience while we look into this matter. You should expect to hear from a member of our team soon. If you have any information that you think would be helpful at this time, please let us know."

I'm seriously panicking right now. I drive Uber and Lyft full time and this is something I don't need right now. Anyone know what I can do?

 

[Jake Dome]

What is the incident about? What are they claiming happened?

 

[AuxCordBoston]

"Hi Daniel,

We are investigating a report from a rider on one of your recent trips. Your account has been placed on hold while we look into this report.

Please note that this investigation can only be completed by a member of our Incident Response Team and cannot be handled at a Greenlight Hub location.

Thank you for your patience while we look into this matter. You should expect to hear from a member of our team soon. If you have any information that you think would be helpful at this time, please let us know."

I'm seriously panicking right now. I drive Uber and Lyft full time and this is something I don't need right now. Anyone know what I can do?

Did you have any incidents with a passenger? Disagreement?

 

[Strongestlink360]

I had a rider that requested me for a pool, he wanted to get in the front seat, he open my front passenger door, I told him backseat please. He asked why, I told him I only allow front seat drivers for parties of 3 or more. It's a safety reason for me. He said this is a Pool, I told him no one else is in here and there is no other requests, I politely said please back seat. He started getting angrier that I said no to him coming in the front, For my safety I drove away.

That is the only incident that I can think of. The last time someone was in my front seat with no other passengers, he was messing with my radio and messing with my phone which was so not cool.

 

[AuxCordBoston]

I had a rider that requested me for a pool, he wanted to get in the front seat, he open my front passenger door, I told him backseat please. He asked why, I told him I only allow front seat drivers for parties of 3 or more. It's a safety reason for me. He said this is a Pool, I told him no one else is in here and there is no other requests, I politely said please back seat. He started getting angrier that I said no to him coming in the front, For my safety I drove away.

That is the only incident that I can think of. The last time someone was in my front seat with no other passengers, he was messing with my radio and messing with my phone which was so not cool.

If that incident is within the last day then that pax probably complained. He probably alleged a safety issue.

 

[Strongestlink360]

If that incident is within the last day then that pax probably complained. He probably alleged a safety issue.

Pardon my ignorance but what does pax mean?

If he did, what can I do? I told them I feared for my safety.

 

[Darkhawk]

Pardon my ignorance but what does pax mean?

If he did, what can I do? I told them I feared for my safety.

Pax is a term used for Passengers.

You'll probably get told you will be reactivated but that you'll have to offer your front seat, your personal preference or not they don't care and are paying you for those available seats. You can make your own decisions on what you want to do in your vehicle but prepare yourself for a similar response.

 

[Strongestlink360]

Pax is a term used for Passengers.

You'll probably get told you will be reactivated but that you'll have to offer your front seat, your personal preference or not they don't care and are paying you for those available seats. You can make your own decisions on what you want to do in your vehicle but prepare yourself for a similar response.

Do you by chance know how long it takes for the incident response team to restore my account ?

 

[Maven]

...I'm seriously panicking right now. I drive Uber and Lyft full time and this is something I don't need right now. Anyone know what I can do?

Whenever Uber contacts a driver about anything, its essential to respond immediately.If Uber had not already deactivated then they would soon, just to get your attention. This contact will determine if you get reactivated, so be "on your toes". I first make Uber specify what incident they are interested in discussing. Otherwise, you may be inadvertently and unnecessarily admitting to an additional TOS violation. Then I begin with something like "That happened a few days ago. Please give me a minute to recall." So, I have a chance to collect my thoughts and decide on the best response. After which, if a cop was involved then I'll continue with "The cop and I had a friendly conversation and he saw no reason to take any further action." Simple and contains nothing that Uber can consider negative. If questioned further then I'll continue with the same story I told the cop, in the unlikely event that there is a way for Uber to verify. If there was no cop then come up with an explanation for every incident that you feel may come up. The more prepared you are, the better. If you satisfy the Uber contact, which is not that hard because they want more drivers on the road, then you should be reactivated in less than 24 hours.

 

[Strongestlink360]

Whenever Uber contacts a driver about anything, its essential to respond immediately.If Uber had not already deactivated then they would soon, just to get your attention. This contact will determine if you get reactivated, so be "on your toes". I first make Uber specify what incident they are interested in discussing. Otherwise, you may be inadvertently and unnecessarily admitting to an additional TOS violation. Then I begin with something like "That happened a few days ago. Please give me a minute to recall." So, I have a chance to collect my thoughts and decide on the best response. After which, if a cop was involved then I'll continue with "The cop and I had a friendly conversation and he saw no reason to take any further action." Simple and contains nothing that Uber can consider negative. If questioned further then I'll continue with the same story I told the cop, in the unlikely event that there is a way for Uber to verify. If there was no cop then come up with an explanation for every incident that you feel may come up. The more prepared you are, the better. If you satisfy the Uber contact, which is not that hard because they want more drivers on the road, then you should be reactivated in less than 24 hours.

I explained the details of the incident with that rider in a " Report a serious behavior" option. I explained everything immediately as soon as I canceled the trip. So they know that situation already. I don't believe I screwed myself by telling them that after the issue that happened. If that does end up happening, that really sucks!

 

[AuxCordBoston]

I explained the details of the incident with that rider in a " Report a serious behavior" option. I explained everything immediately as soon as I canceled the trip. So they know that situation already. I don't believe I screwed myself by telling them that after the issue that happened. If that does end up happening, that really sucks!

It's possible that the rider (pax) felt that you discriminated against their race, religion, etc...by not letting them in the front. In any event, going forward, put a jacket or something else on your front seat. I have noticed that people look to the front seat, see my jacket and then just go to the back seat. I've had a few riders that insist on the front seat and I just agree to it. Only one of those riders smelled.

 

[circle1]

It's possible that the rider (pax) felt that you discriminated against their race, religion, etc...by not letting them in the front. In any event, going forward, put a jacket or something else on your front seat. I have noticed that people look to the front seat, see my jacket and then just go to the back seat. I've had a few riders that insist on the front seat and I just agree to it. Only one of those riders smelled.

Yeah, put a big box on the seat.

 

[Maven]

Yeah, put a big box on the seat.

Why stop there? If something obviously wet, sticky and disgusting is on your front seat then hardly anyone will even ask to sit there. If there are 4 riders then let them all squeeze into the back. Who cares if you get lower ratings and more "Unclean car" complaints?

P.S. I find that people who sit in front when there are less than 4 passengers usually want to talk. This often makes the ride more interesting, enjoyable and seem to go faster for me.

 

[Jake Dome]

I'm with Maven. I like when they sit in the front. It seems more personable and I don't feel like their chauffeur.

 

[Darkhawk]

I'm with Maven. I like when they sit in the front. It seems more personable and I don't feel like their chauffeur.

Yeah +1 there, I'd assume that safety wise you'd be more aware of what a passenger is doing next to you than behind you. But I do enjoy when the passengers are friendly!

 

[FL_Dex]

My opinion of front seat pax doesn't matter here because it's your car and your preferences. You're not being unreasonable and you're not being discriminatory; you set the same standard for everyone. Besides, this has to be more than a snit over front seat v back seat.

I like the way they deactivate you first instead of investigating first. That seems excessive unless the pax is claiming you touched them, threatened them or did something really out of line. I wonder if a pax lied and got you deactivated if you could sue them for libel and lost income? That would be fun.

Incidents like that would make me wish for a pit bull to carry in the front seat. "That's his favorite spot but you can sit there if you can make him move."

 

[Jon E]

Be proactive when any issue arises. Have your issue logged with uber before pax. I did this last night with a pax that got in, trip started at 2 am and she wanted me to take her 3 miles to Taco Bell, wait for her and then bring her back. Bars just closed and huge was taking off. I told her I won't wait for her. She got mad, I asked her to get out and took 2 minutes to cancel ride and let Uber know I had an issue with PAX. Today I received an email from Uber saying trip fee of $4.70 has been deducted, but no other issues. Losing $4.70 to free up the golden surge hour was worth the price.

 

[SuzeCB]

I am a gut reaction kind of person. Most of the time I prefer the passenger to sit in the back unless it's a fourth person that Pastor have that Ford seat, or if the three passengers are taller or larger people. That's only reasonable. Other than that, if someone asks to sit in the front seat, where I usually do keep a few things up there with me it's pretty much whatever my gut tells me. If I catch a halfway decent vibe off the person, sure. I'll move my stuff to the back seat and let them sit up front. If not I kind of indicate the stuff that's on the seat and ask if the back seat is actually a problem.

So far, I haven't had an issue with it. Mind you, most taxis would insist that any available seats in the back are taking up before any passenger can sit in the front, as well. This is not news to anyone.

 

[Jesusdrivesuber]

I had a rider that requested me for a pool, he wanted to get in the front seat, he open my front passenger door, I told him backseat please. He asked why, I told him I only allow front seat drivers for parties of 3 or more. It's a safety reason for me. He said this is a Pool, I told him no one else is in here and there is no other requests, I politely said please back seat. He started getting angrier that I said no to him coming in the front, For my safety I drove away.

That is the only incident that I can think of. The last time someone was in my front seat with no other passengers, he was messing with my radio and messing with my phone which was so not cool.

And let me guess, you didn't report it right away.

They will take his word over yours in whatever he claims if you didn't.

 

[circle1]

Be proactive when any issue arises. Have your issue logged with uber before pax. I did this last night with a pax that got in, trip started at 2 am and she wanted me to take her 3 miles to Taco Bell, wait for her and then bring her back. Bars just closed and huge was taking off. I told her I won't wait for her. She got mad, I asked her to get out and took 2 minutes to cancel ride and let Uber know I had an issue with PAX. Today I received an email from Uber saying trip fee of $4.70 has been deducted, but no other issues. Losing $4.70 to free up the golden surge hour was worth the price.

It's really sad. People think we're cabs but without the "official" paint job. So we're fancy-style gypsy cabs then?