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I was 2 blocks from home after a drop off, so I went offline to save myself from wasting 18 minutes driving for $2.68. Anyway, I saw surge came on at 1.5 so I went online and after 10 seconds got a hit. I accepted.

After the ride there was no surge attached to the fare. Any ideas why this may be?

Thanks!
 

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I was 2 blocks from home after a drop off, so I went offline to save myself from wasting 18 minutes driving for $2.68. Anyway, I saw surge came on at 1.5 so I went online and after 10 seconds got a hit. I accepted.

After the ride there was no surge attached to the fare. Any ideas why this may be?

Thanks!
First of all, welcome to the forum. As some have pointed out, we always benefit from a fresh perspective.

When a passenger requests a ride during a surge they get a warning message and they're asked to acknowledge they're paying a higher price. They're also given the option of notify me when the surge ends.

2016-06-24 17.24.43.png


Our partner app is delayed by between a few seconds and I'm guessing here but 45 seconds or so in updating the surge price. So if a passenger opts for the notify me when surge ends option it will often time appear to the driver as if they've been pinged from a surge zone but not gotten the surge price. It's because your app hasn't updated the surge information yet.
 

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I was 2 blocks from home after a drop off, so I went offline to save myself from wasting 18 minutes driving for $2.68. Anyway, I saw surge came on at 1.5 so I went online and after 10 seconds got a hit. I accepted.

After the ride there was no surge attached to the fare. Any ideas why this may be?

Thanks!
What's more important is did you see the surge symbol and multiplier on the request you accepted? Just because you happen to be in a surging area doesn't necessarily mean you got a surging request.
 
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