this happens way too often. I think they try to reduce the total price by intentionally putting wrong address which is cheaper for them, and then call drivers and say please drive to the correct address, and when drivers refuse, it's okay because they can still get a full refund. another reason customer should not get a refund when they put wrong address.
I think customers put wrong addresses on purpose
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This has only happened once for me. I had a drop that was probably half a mile / km from the shops and i was like "sweet, easy money", got to the address to find that they hadn't specified a unit number and when i called they asked me to deliver quite a distance away. Now i ride a bike and this was like a 4km ride for me but i did it anyways because of a lack of training i didn't know what else to do.
But anyways. If you let uber know that you had to deliver it elsewhere (the app knows if you tried to call the customer at a certain location, it also tracks where the customer actually is) they'll properly reimburse you. My issue is that it's not easy to get the right complaint form as they don't have a specific issue for it in their menu
But anyways. If you let uber know that you had to deliver it elsewhere (the app knows if you tried to call the customer at a certain location, it also tracks where the customer actually is) they'll properly reimburse you. My issue is that it's not easy to get the right complaint form as they don't have a specific issue for it in their menu
I've had the wrong address twice in the past 2 nights. Both times the customer was outside the delivery zone. The first one was far outside the delivery zone but it was the last one I was doing and it wasn't too far out of my way to get home. Before I delivered though I checked the distance and called support to make sure I would get the adjustment. They assured me I would. I took a screen shot of my GPS showing distance from the restaurant to the drop off. It was 12 miles. They only adjusted it for 9.5. I asked them to check my GPS and to look at the provided screenshot. They're refusing to adjust to the full 12 miles.
Last night support called me as soon as I picked up an order. They asked if I would mind taking it to the new address and I asked what the time and distance was. I requested a message from support telling me how much I would be paid in writing. I saw that they sent a support message but I couldn't check to see what it said until after I ended the trip. I took the order, ended the trip and the message said thanks for contacting Uber support. If there is anything else we can help with let us know. I'm still waiting for the adjustment to be made from a 2 mile to to a 7.5 mile trip. I'll never be taking an order again if the address is changed.
Last night support called me as soon as I picked up an order. They asked if I would mind taking it to the new address and I asked what the time and distance was. I requested a message from support telling me how much I would be paid in writing. I saw that they sent a support message but I couldn't check to see what it said until after I ended the trip. I took the order, ended the trip and the message said thanks for contacting Uber support. If there is anything else we can help with let us know. I'm still waiting for the adjustment to be made from a 2 mile to to a 7.5 mile trip. I'll never be taking an order again if the address is changed.
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I get paid an average of $6 per trip. Some are short and pay less than $5 and sometimes they have boost and i can see 7 or 8 dollar orders.
Uber calculates the "fare" based on distance i have to travel between pickup and drop off and pays me 65% of said "fare". The fare is all made up by uber and applies to driver and not relevant to end customer or restaurant.
Uber charges the customer $5 and keeps it.
Uber charges the restaurant 30% to 35% of order total. So, if the customer ordered $10 in food uber would keep $3 to $3.50 from restaurant in addituon to the $5 customer payment... if the order total is more, which it usually is, uber keeps more.
So, assuming the average food order is $10 to $25 uber makes between $8 and $15 per order. Uber then is quite happy to play thier stupid fare calculation game and unfairly pay me only 65% of what they say a fair fare is in my market which is on average $6.
Does that answer you question?
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For me phone support almost never follows through with a promise to pay. Still have to send in a support request with screen captures of customer txt message with new address... protip: if customer calls to change address ask them to text you so you are sure you are enteringvthe right address into your gps. This way you have it in writing.
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