The thing is, he is always in damage control mode. We have been complaining about being taken advantage of, not being treated respectfully, money unrightfully being taken from us, for months and it continues to go unadressed. It only gets addressed once it hits the media. IDK some serious changes need to be made and until that happens, this is just another publicity stunt, telling the media what they want to hear.
You have only one real competitor in the US, and let's be honest Lyft is awesome but no where close to a threat.
Hire people that know more than you about certain operations in your company. Go big picture, focus on tech, focus on outreach, spend some time traveling and observing how you can improve Uber.
Sometimes taking a step back is the best course of action. As a business owner myself, you can become to involved and micro manage things into oblivion.
You obviously care, so hire a management that has your vision, but also has the anonymity to make changes to improve Uber without the fear of your tyrannical personality. Once you give up some responsibility to capable personnel, MAYBE, just MAYBE, you can start to focus on the future of the industry and not be on a dash cam arguing your position to a driver.
A forum community dedicated to Uber drivers and enthusiasts. Come join the discussion about taxes, documents, visas, travel, car care, finances, banking, maintenance, reviews, accessories, classifieds, and more!