Those all count against your cancel rate. Be careful, I got deactivated for a couple of days because of cancels. The rep said even no shows can trigger computer to flag your account and deactivate. Total maximum cancel rate is around 50% for 7 days. Run your cancel rate with rides accepted and total cancels including and not including cancel no shows and figure out your cancel percentage. If you can update your results, that could help us all out. I'm keeping my under 40% by the end of the week.The only good part of Poo is the high probability of a cancel fee.
I had 24 cancels last week alone.