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I’m calling BS on all the Lyft “passenger cancellations”

504 Views 26 Replies 10 Participants Last post by  brokeassuberdriver
This NEVER happens on Uber, or more correctly stated, happens at a far more realistic rate…like MAYBE once every 100 rides, and it’s probably more than 100. Like if I drove 30 straight days all day for Uber, I may get like one or two rider cancellations.

But on Lyft, it’s like a game of Russian Roulette after you accept a request, very frequently hearing that dreaded sound effect that the passenger has cancelled a good two or three times per outing.

This morning I am on my way to pick up a scheduled ride to the airport that came through via ping, and the customer and I are even communicating via text (her sending me the gate code followed by me saying thanks), and not two minutes later, I get the dreaded “Passenger Cancellation” message.

I’m calling it how it is, I think Lyft found a sucker to do the ride for cheaper (fair was $30, which from the distance involved seemed slightly higher than normal). This is just their flimsy excuse the algo throws at drivers using their app.

There ain’t no way people ordering rides are cancelling this much, especially a person in this situation, involving an airport pickup.
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In my city. Seems like lyft has a lower quality rider than uber..
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If they are still shopping out the ride for a low taker after you are on the way, it seems like that would be illegal. It also sounds typical.

Another possibility is that Lyft riders are shopping on Uber to see if it drops before you arrive. Lyft riders seem that type in my experience. I just started beck with Lyft after two years.
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Lyft has alot more prepaid passengers...not debit card.
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If they are still shopping out the ride for a low taker after you are on the way, it seems like that would be illegal. It also sounds typical.

Another possibility is that Lyft riders are shopping on Uber to see if it drops before you arrive. Lyft riders seem that type in my experience. I just started beck with Lyft after two years.
I think we can all agree that doing this job, you get a great idea/feeling of what to expect from passengers….”Hailee,” a 5 star passenger from my affluent neighborhood/area, that has a scheduled airport ride and has communicated a gate code a minute or two after I got the ride request is not bargain shopping (and possibly paying a cancellation fee to Lyft) for a better price at 3:30 in the morning.

That is an EXTREME unlikelihood.
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Lyft may have switched her to another driver..shit happens.also any 5 star passengers are a giant red flag to me. = new customers..90% of the time. Flights get delayed where they must cancel ...
Lyft may have switched her to another driver..shit happens.also any 5 star passengers are a giant red flag to me. = new customers..90% of the time. Flights get delayed where they must cancel ...
If this was isolated I would find the flight cancellation thing plausible, but the circumstances involving “Hailee” coupled with all the other cancellation experiences compared to those on Uber just don’t add up. Not to mention it would mean that she got notified of the cancellation in between that short window from her text and the cancellation notice (less than three minutes), which is just not likely.

I’m an analytics guy, and the facts here just don’t make statistical sense given the frequency of the occurrences next to the circumstances of this specific trip with the extreme lack of Uber cancellations as valid comparison data.

I’ve always suspected it, but this one today was the clincher for me.
I think we can all agree that doing this job, you get a great idea/feeling of what to expect from passengers….”Hailee,” a 5 star passenger from my affluent neighborhood/area, that has a scheduled airport ride and has communicated a gate code a minute or two after I got the ride request is not bargain shopping (and possibly paying a cancellation fee to Lyft) for a better price at 3:30 in the morning.

That is an EXTREME unlikelihood.
Agreed. It’s definitely shenanigans.
…I should also mention, and I can’t believe I forgot this…

I had this happen once weeks ago, involving an airport ride, where I was en route, got a pax cancel notice, then later got the same ping again minutes later, and the pax told me she did not cancel.

I should have made a thread about that when it happened but forgot!
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You need to remember the source...grift....in my city always behind uber big time..
It either looks like Lyfts "switcheroo" or the pax thinks you now have the address and coming to take them "off the meter" for a cheaper price. Very illegal of course and no insurance in place, but drivers and pax do it using the app merely to hook up.

Lyft caters to the cheapest, thus more pirates.
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It either looks like Lyfts "switcheroo" or the pax thinks you now have the address and coming to take them "off the meter" for a cheaper price. Very illegal of course and no insurance in place, but drivers and pax do it using the app merely to hook up.

Lyft caters to the cheapest, thus more pirates.
LOL, man you must have been through some crazy stuff where you live, because some of the scenarios you communicate just seem so implausible to me.

As I stated earlier, 5-star Hailee from this particular neighborhood in Wesley Chapel, who is trying to go to the airport at 3:30 am on a Scheduled Ride and is experienced enough with this to know it was important to give me the gate code right away isn’t playing games like this, especially not blindly without telling the driver.
I got 9 years driving over 20k trips .
5 star pax means Jack shit especially an airport. Your just a pawn in an Uber game. $10 cancel fee to her is nothing. I have worked all kinds of rides covering 3 states .
And you.
Your attitude is always that someone is scamming you. Maybe time to get a real job. As you don't want the truths as to what if.
What if she canceled to take a 15 minute shit.
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I got 9 years driving over 20k trips .
5 star pax means Jack shit especially an airport. Your just a pawn in an Uber game. $10 cancel fee to her is nothing. I have worked all kinds of rides covering 3 states .
And you.
Your attitude is always that someone is scamming you. Maybe time to get a real job. As you don't want the truths as to what if.
What if she canceled to take a 15 minute shit.
You have been driving 9 years but you haven’t been driving 9 years where I live. I really don’t give a sh*t what you think about me or my attitude. You’re essentially doing way more rides than me per day/per week sounds like, and have been doing it for a decade, so I find it hilarious that you’re telling someone about “getting a real job.”

Don’t come at me because you’re angry with your life. Maybe you need to not go on an Uber complaint board if you don’t want to read Uber complaints and they upset/offend you.

And by the way, I have several passive income streams to where this is less than 30% of my annual revenue, so I don’t need to work for anyone else, d*ckhead.

Sorry if you’re not intelligent enough to understand simple data analytics and probabilities. And I am also sorry that you’re not able to read above where I said this exact thing happened weeks ago and the customer indicated they never cancelled.

LOL…”9 years, 20k rides.” News flash - what you’re doing ain’t that difficult or complex, and trends and probabilities for this sort of job can be picked up on, aggregated and mastered in less than 1/20 of that time.
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.... isn’t playing games like this..
Seems to me the one who is playing games with you is Lyft.

It's called Stockholm Syndrome, read up on it.

Next time that happens, show up, then take them on Uber.

Also some posters here need to be Select Name > Menu > Ignore as they get a rise from pissing people off.
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I have no doubt that happens, the question is why. I've had Lyft do the switcharoo on e when a new pax orders priority. They will switch a driver to the priority call and then look for a new driver for the dropped ride. Why it happens as you described, not sure. Could be they have someone closer, I suppose it's possible that they got someone cheaper but if it was the cheaper then this would be happening a lot more often I would think. Bottom line, they suck and I'm guessing you didn't get a cancellation fee.
Also some posters here need to be Select Name > Menu > Ignore as they get a rise from pissing people off.
I was not aware of this feature!

Thanks!
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I see plenty of Lyft cancelations too here on my end and I almost expect them now. Happens all the time and I can almost predict when they are going to cancel. Usually within five minutes of my arrival time after driving more than 10 to reach them.
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I see plenty of Lyft cancelations too here on my end and I almost expect them now. Happens all the time and I can almost predict when they are going to cancel. Usually within five minutes of my arrival time after driving more than 10 to reach them.
That would be because they waited too long and redoing it hoping to get someone closer or got switcherooed/got an Uber/changed their mind.

5 minute pickup is ideal, 10 minutes tops, longer if they are desperate and your their only hope.

You might want to decline any long pickups unless you know you're their only option and that is worth doing, like it's coming back your way or going to where you want to end up etc.
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I see plenty of Lyft cancelations too here on my end and I almost expect them now. Happens all the time and I can almost predict when they are going to cancel. Usually within five minutes of my arrival time after driving more than 10 to reach them.
It's weird ain't it?

That would be because they waited too long and redoing it hoping to get someone closer or got switcherooed/got an Uber/changed their mind.

5 minute pickup is ideal, 10 minutes tops, longer if they are desperate and your their only hope.

You might want to decline any long pickups unless you know you're their only option and that is worth doing, like it's coming back your way or going to where you want to end up etc.
Again though, I would believe this if this wasn’t an exclusive trait of Lyft.

Not trying to refute or discredit you, just saying that for your statement to be accurate as a potential reason, then the data would be spread near evenly across both platforms.
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