Uber does it too but not at the same rate as Lyft.This NEVER happens on Uber, or more correctly stated, happens at a far more realistic rate…like MAYBE once every 100 rides, and it’s probably more than 100. Like if I drove 30 straight days all day for Uber, I may get like one or two rider cancellations.
But on Lyft, it’s like a game of Russian Roulette after you accept a request, very frequently hearing that dreaded sound effect that the passenger has cancelled a good two or three times per outing.
This morning I am on my way to pick up a scheduled ride to the airport that came through via ping, and the customer and I are even communicating via text (her sending me the gate code followed by me saying thanks), and not two minutes later, I get the dreaded “Passenger Cancellation” message.
I’m calling it how it is, I think Lyft found a sucker to do the ride for cheaper (fair was $30, which from the distance involved seemed slightly higher than normal). This is just their flimsy excuse the algo throws at drivers using their app.
There ain’t no way people ordering rides are cancelling this much, especially a person in this situation, involving an airport pickup.
With Uber, drivers get a "oops something went wrong" message which translates to "we're taking this trip away from you and giving it to another driver who will do it cheaper".
This type of shit is among the reasons why black box pay systems should be illegal.