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I’m calling BS on all the Lyft “passenger cancellations”

341 Views 7 Replies 6 Participants Last post by  FLDRIVER6000
This NEVER happens on Uber, or more correctly stated, happens at a far more realistic rate…like MAYBE once every 100 rides, and it’s probably more than 100. Like if I drove 30 straight days all day for Uber, I may get like one or two rider cancellations.

But on Lyft, it’s like a game of Russian Roulette after you accept a request, very frequently hearing that dreaded sound effect that the passenger has cancelled a good two or three times per outing.

This morning I am on my way to pick up a scheduled ride to the airport that came through via ping, and the customer and I are even communicating via text (her sending me the gate code followed by me saying thanks), and not two minutes later, I get the dreaded “Passenger Cancellation” message.

I’m calling it how it is, I think Lyft found a sucker to do the ride for cheaper (fair was $30, which from the distance involved seemed slightly higher than normal). This is just their flimsy excuse the algo throws at drivers using their app.

There ain’t no way people ordering rides are cancelling this much, especially a person in this situation, involving an airport pickup.
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This NEVER happens on Uber, or more correctly stated, happens at a far more realistic rate…like MAYBE once every 100 rides, and it’s probably more than 100. Like if I drove 30 straight days all day for Uber, I may get like one or two rider cancellations.

But on Lyft, it’s like a game of Russian Roulette after you accept a request, very frequently hearing that dreaded sound effect that the passenger has cancelled a good two or three times per outing.

This morning I am on my way to pick up a scheduled ride to the airport that came through via ping, and the customer and I are even communicating via text (her sending me the gate code followed by me saying thanks), and not two minutes later, I get the dreaded “Passenger Cancellation” message.

I’m calling it how it is, I think Lyft found a sucker to do the ride for cheaper (fair was $30, which from the distance involved seemed slightly higher than normal). This is just their flimsy excuse the algo throws at drivers using their app.

There ain’t no way people ordering rides are cancelling this much, especially a person in this situation, involving an airport pickup.
Uber does it too but not at the same rate as Lyft.

With Uber, drivers get a "oops something went wrong" message which translates to "we're taking this trip away from you and giving it to another driver who will do it cheaper".

This type of shit is among the reasons why black box pay systems should be illegal.
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In a previous post I disclosed how I investigated a switcharoo. A persons car broke down in front of a Target and told me this on the phone prior to pickup. Then the app switched riders to someone in a gated community which I immediately cancelled. So I drove to the Target and asked the rider if they had cancelled and they said no. So it's them playing games with us trying to get us to do rides we don't want.

I like doing Lyft, but hate the switches because that's not what we agreed to do. Although, I did have a few good switches here and there. Somehow I accepted a 19 mins away ride once. I bet it was a streak for $18, or so? Then it switched to someone much closer which was a huge break.
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Lyft gave me $2.15 for a cancellation.. :side:
Lyft gave me $2.15 for a cancellation.. :side:
You’re lucky. Lyft always tells me I wasn’t on track to arrive on time. Even though I had already tapped arrive and waited 4 min 50 seconds. In fact, it happens when I’m at the pickup location already when the ping comes through (common in Vegas tourist spots).
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Uber does it too but not at the same rate as Lyft.

With Uber, drivers get a "oops something went wrong" message which translates to "we're taking this trip away from you and giving it to another driver who will do it cheaper".

This type of shit is among the reasons why black box pay systems should be illegal.
I honestly think the "Oops something went wrong" is a legitimate glitch-state on Uber. There was a point before several updates ago where I pretty much understood the mechanics that could trigger it, and there were times where I knew I'd glitch out before it even happened.

This Lyft thing though, is definitely different. Something ain't right because it happens far too frequently. That Uber glitch happens like once a month nowadays, similar to a passenger truly cancelling when you're en route, at least in my region.
In a previous post I disclosed how I investigated a switcharoo. A persons car broke down in front of a Target and told me this on the phone prior to pickup. Then the app switched riders to someone in a gated community which I immediately cancelled. So I drove to the Target and asked the rider if they had cancelled and they said no. So it's them playing games with us trying to get us to do rides we don't want.

I like doing Lyft, but hate the switches because that's not what we agreed to do. Although, I did have a few good switches here and there. Somehow I accepted a 19 mins away ride once. I bet it was a streak for $18, or so? Then it switched to someone much closer which was a huge break.
Interesting.

I mentioned this elsewhere also....

I had this happen once weeks ago where I think I may have caught Lyft in a lie...a supposed "pax cancelation", involving an airport ride, where I was en route and got the ping when I was four minutes away, got a pax cancel notice when I was a minute away, drove off, then later got the exact same ping again minutes later, and I got there and the pax told me she did not cancel and had no idea what I was referring to.

I should have made a thread about that when it happened but forgot. It's crystal clear what's happening here.
Uber does it too but not at the same rate as Lyft.

With Uber, drivers get a "oops something went wrong" message which translates to "we're taking this trip away from you and giving it to another driver who will do it cheaper".

This type of shit is among the reasons why black box pay systems should be illegal.
Hmm
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