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It's a head ache but if you have any other trips where the surge was adjusted send them screen shots and ask why one surge is adjusted and others arent. This new surge is a total rip off.
 

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If our compensation was still commission-based I'd say you have a legitimate complaint, but as everyone knows, since July 2017, our compensation is paid via a set rate per minute and per mile.

In fact, because our compensation is no longer based on a commissioned fare, I expect before too much longer that Uber/Lyft will no longer provide customer payment information to us at all. I'm actually surprised this hasn't already occurred. Since our compensation is no longer related in any way to the fare charged to the customer we have no enforcable right to that information.

Uber/Lyft both know this. Anymore, I think they give it to us just to rub our noses in it, daring us to try and do something about it.
 

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Your calculation of what you got paid is correct. Why do drivers keep looking at what the customer paid. You get paid time + distance x rate. Always 100% correct. The app will also tell you if you are going to receive surge.

What happens in this case is Uber will take its normal 20-25% of the fare. The remainder of the money is pooled and given to other riders that participated in that surge. You are angry because you didn't get the money. Uber is showing you with the rider paid to be transparent but then the drivers get irate when things work against them.

Do you get irate when the rider pays $15 and uber pays you $18? It works both ways people!!!. At the end of the year...look at your 1099...it will show you the total paid to Uber and then your cut. I guarantee you that it will be close to your 20-25-27% takeout rate.

Quit complaining...drive...or just quit driving. JEZUS cripes. If you think you are unfairly paid...then just quit.

What about the tips you make...cash..unreported? What about the rides you do for cash...unreported? Awww....Uber gets nothing on your cash rides or negotiated rides. What about all the incentive money you make...when you signup another driver...when you get a streak bonus...etc etc. What about the discounts Uber sends to the passenger as an incentive to ride with UBer? They don't dock you because the rider gets a freebie.
 

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Discussion Starter · #9 ·
Your calculation of what you got paid is correct. Why do drivers keep looking at what the customer paid. You get paid time + distance x rate. Always 100% correct. The app will also tell you if you are going to receive surge.

What happens in this case is Uber will take its normal 20-25% of the fare. The remainder of the money is pooled and given to other riders that participated in that surge. You are angry because you didn't get the money. Uber is showing you with the rider paid to be transparent but then the drivers get irate when things work against them.

Do you get irate when the rider pays $15 and uber pays you $18? It works both ways people!!!. At the end of the year...look at your 1099...it will show you the total paid to Uber and then your cut. I guarantee you that it will be close to your 20-25-27% takeout rate.

Quit complaining...drive...or just quit driving. JEZUS cripes. If you think you are unfairly paid...then just quit.

What about the tips you make...cash..unreported? What about the rides you do for cash...unreported? Awww....Uber gets nothing on your cash rides or negotiated rides. What about all the incentive money you make...when you signup another driver...when you get a streak bonus...etc etc. What about the discounts Uber sends to the passenger as an incentive to ride with UBer? They don't dock you because the rider gets a freebie.
Joe, my point is, I'm tired of doing it with what Uber deems is bare minimum information I need. I'd like clarity, for example, on what is the significant portion of surge that is supposed to go to the driver. What happened to that?

We are paying Uber for their service (technology), not the other way around. But we don't have a say in what our rates are and we're supposed to be obedient sheep be it their will.

They have all the data and yet they still can't turn a profit. So I'm gonna watch out for my bottom line and do everything I can to improve it.
 

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In fact, because our compensation is no longer based on a commissioned fare, I expect before too much longer that Uber/Lyft will no longer provide customer payment information to us at all. I'm actually surprised this hasn't already occurred. Since our compensation is no longer related in any way to the fare charged to the customer we have no enforcable right to that information.
I believe they have to make it available to us because both Uber/Lyft and the pax are both considered our customers under the tos, if I am remembering correctly. @SuzeCB would probably know better though.
 

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If you're worried about commission, find a job that pays you for commission.

You accept a trip, you see the destination. You know how many miles away it is, and the eta. You know exactly how much you're gonna get paid.

If you choose to accept and complete the trip, thats on you. Stop crying about what pax paid
 

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Discussion Starter · #13 · (Edited)
im not surprised they wont adjust the surge.. they say they'll adjust surge on longer trips thats under 5 miles and under 15 minutes.
So are those official numbers?
Do you have a source by any chance?

If you're worried about commission, find a job that pays you for commission.

You accept a trip, you see the destination. You know how many miles away it is, and the eta. You know exactly how much you're gonna get paid.

If you choose to accept and complete the trip, thats on you. Stop crying about what pax paid
Where do you see on the app what the destination is before you pickup the pax?

Nobody's crying. Just trying to bring some clarity into driver's earnings and maybe educate those considering taking up this trade.
 

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So are those official numbers?
Do you have a source by any chance?


Where do you see on the app what the destination is before you pickup the pax?

Nobody's crying. Just trying to bring some clarity into driver's earnings and maybe educate those considering taking up this trade.
sorry i meant that is they said they adjust longer trips BUT thats under. problem is there is no definition of what a longer trip is. i find it very hard to believe theyd adjust any ride under 15 minutes tho i could be wrong
 

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So are those official numbers?
Do you have a source by any chance?


Where do you see on the app what the destination is before you pickup the pax?

Nobody's crying. Just trying to bring some clarity into driver's earnings and maybe educate those considering taking up this trade.
You're a grown man (or woman). Accepting and starting the trip does not mean you have to do it. If the trip is -EV, you can always tell the pax that you cant do it.

Nothing personal against you lol... but, how many posts do we have to read about Uber taking their 50%? We all know its gonna happen.
 

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You're a grown man (or woman). Accepting and starting the trip does not mean you have to do it. If the trip is -EV, you can always tell the pax that you cant do it.

Nothing personal against you lol... but, how many posts do we have to read about Uber taking their 50%? We all know its gonna happen.
Yep, did this on Sunday. Pouring rain, trip to NJ.
Nope, sorry.
CANCEL
They got out of my car in under 6 seconds.
You have no one to blame but you if you choose to accept.
The pax was also sucking down a cig as he opened my back door, this made it even easier to cancel. Sent a quick note to Uber right after.
Play the game without fear.
 

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Discussion Starter · #18 ·
You're a grown man (or woman). Accepting and starting the trip does not mean you have to do it. If the trip is -EV, you can always tell the pax that you cant do it.

Nothing personal against you lol... but, how many posts do we have to read about Uber taking their 50%? We all know its gonna happen.
As many as it takes so long as the new ant thinking of signing up does his/her research and finds out really what drivers are being paid and what drivers get.

I'm sick and tired of explaining to the passengers that what they pay isn't remotely close to what I'm getting. The public's perception of driver's earnings reality is very distorted and Uber wants to keep it that way.
 

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As many as it takes so long as the new ant thinking of signing up does his/her research and finds out really what drivers are being paid and what drivers get.

I'm sick and tired of explaining to the passengers that what they pay isn't remotely close to what I'm getting. The public's perception of driver's earnings reality is very distorted and Uber wants to keep it that way.
Wrong, and wrong lol

Ants arent signing up because uber pays well. Ants are signing up because they have very limited options to make money... and at Uber, you can work when you want, and be your own boss... LOL... You can literally pass your drivers license test today, and be an Uber driver within 2 or 3 weeks. Without having to deal with somebody telling you what to do or when to show up.

And do you honestly think that pax will ever be on our side??? 90% of Uber drivers are FOBs. Americans wont have sympathy for us... And, pax know that higher driver wages will lead to higher fares... pax want to get from point A to B as cheap as possible.
 

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The pax was also sucking down a cig as he opened my back door, this made it even easier to cancel. Sent a quick note to Uber right after.
Play the game without fear.
I ditched some ******** last week for doing the same thing. Was going into center city during rush hour anyway. Guy puts his drink on top of my car, opens the back seat and proceeds to start finishing the 3/4 of cigarette he has left. I ask "are you for real?" and he immediately tells me how grateful I should be for such a great long ride into the city! Told him "well now I'm definitely cancelling" so golf boy asks for me to pop the trunk to get his clubs out. Does the thing where he leaves the door and trunk open on purpose so I have to get out to shut them while shouting all of the names at me that he heard his mommy call the store manager at Whole Foods. I punted ********'s golf clubs a solid 20 feet into the street and he repeats back to me "Are you for real?" as I slam my doors and drive off. I think he was too surprised to even know how to react. Now he knows how I feel! ? Thought for sure that was my ticket to deactivation city, but I just got some bullshit form letter about making a rider uncomfortable. Filing it with all of my Lyft "too many cancellation" emails in the junk folder.

Honestly the lesson I have to relearn lately is to keep the doors LOCKED until I'm 100% sure I want the ride. Said it a million times but a lot of these rides aren't worth taking for ANY driver. ****'em
 
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