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How often do you have problems with Uber fare calculation/payout?

  • Every time I drive

    Votes: 5 18.5%
  • Occasionally

    Votes: 16 59.3%
  • I don't pay attention, so I am probably being screwed regularly

    Votes: 3 11.1%
  • Never, you're doing it wrong

    Votes: 3 11.1%
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Discussion Starter · #1 · (Edited)
I have only driven for Uber on 6 occasions so far as I was previously only on Lyft. I have driven for Lyft for about 2.5 months before joining Uber.

On every one of those 6 occasions, I had to review my fares and contact Uber about some kind of problem. Mostly related to GPS going 'as the crow flies' but also trips not starting on time, app crashing my phone in the middle, and just general shenannigans with the app and getting paid. Also, not once has a toll been processed without me emailing and describing where I paid a toll and the exact amount.

This has not been a problem with Lyft. I have not had an issue with any fare on Lyft, other than being reimbursed $1.08 for a toll that had recently increased to $1.10. I have driven around 12x the amount of fares with Lyft as I have with Uber.

Does anyone else have this many problems? What are your fare/payment experiences compared to Lyft if you drive both?


EDIT: If a moderator wants to move this to the 'Pay' forum that might be more appropriate.

EDIT-2: Victory! Uber must be reading my posts... I had my first day without a problem this weekend. Granted, it was only 3 fares. Also, I just set-up a new phone line strictly for Ubering on a factory reset phone I had hanging around. We'll see what happens going forward, but I'm feeling pretty good about those 3 fares. ;)
 

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Does anyone else have this many problems?
Yes. This is the norm unfortunately! About every 4-5 trips....I will have to EMAIL UBER "SUPPORT" (cough, cough....I laugh every time I have to call it that!) If they don't feel like paying you....they just ignore you....or downright LIE to you. I just got done emailing 'Support' for the 5th time since Friday concerning 2 No Shows they have not paid me for yet. I will now continue to email them approx every 12 hrs until they deposit the money into my pay statement. I even asked for an APOLOGY for their imcompetence and faulty app that caused me to not get paid in the first place. I'm not holding my breath though....or I'm sure I will end up looking a little like this----->:confused: LOL
 

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I drive a Suburban, capacity of 7 passengers. PAX orders an "X", see the Suburban, and they all pile in. After the ride, I submit an issue with the fare, and indicate the number of passengers. Support then updates the fare to "XL".
 

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Less than 1% of the time.
 

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every time I pass through some tolls,
some tolls are not being added at all.
Yup same here, same route to the airport everytime but certain trips paid me tolls and some don't.
Past couple days and (On-going), I've been screen capturing my earning as soon as my trip is completed.
Because here and there couple bucks were missing. After 1 and a half day right before I was about to send a message to Uber support, it was there though.....(but I'm prepared)
Can't let Uber cheated on me when dropping a PAX cost me 40 min and coming back from NY to NJ takes me 2 hrs and more without paid coming back tolls.:(
 

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9 times out of 10 when there is a toll (either not processed or the wrong amount) in Tampa and almost as frequently when rider doesn't show or cancels after their five-minute grace period.
 

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They count on their drivers to not pay attention. They get rich off screwing over their drivers. For drivers who do complain, it's fairly common to try to rob you with their incompetent e-mail support. I imagine they weasel out more money with the drivers who give up. You often need to escalate the problem, waste more of your time, and be relentless just to make this shady company pay what they owe you.
 

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I have only driven for Uber on 6 occasions so far as I was previously only on Lyft. I have driven for Lyft for about 2.5 months before joining Uber.

On every one of those 6 occasions, I had to review my fares and contact Uber about some kind of problem. Mostly related to GPS going 'as the crow flies' but also trips not starting on time, app crashing my phone in the middle, and just general shenannigans with the app and getting paid. Also, not once has a toll been processed without me emailing and describing where I paid a toll and the exact amount.

This has not been a problem with Lyft. I have not had an issue with any fare on Lyft, other than being reimbursed $1.08 for a toll that had recently increased to $1.10. I have driven around 12x the amount of fares with Lyft as I have with Uber.

Does anyone else have this many problems? What are your fare/payment experiences compared to Lyft if you drive both?

EDIT: If a moderator wants to move this to the 'Pay' forum that might be more appropriate.

EDIT-2: Victory! Uber must be reading my posts... I had my first day without a problem this weekend. Granted, it was only 3 fares. Also, I just set-up a new phone line strictly for Ubering on a factory reset phone I had hanging around. We'll see what happens going forward, but I'm feeling pretty good about those 3 fares. ;)
Tonight was the first night actually for me contacting support.I accepted pickup at Hampton Town Center. Picked up and started the drive out to VA Beach. Used Google Maps partially out there. So 50minutes later (due to the HRBT traffic) and 30 miles later I drop off the PX and Complete the trip.

Just as I'm about to rate the rider the App freezes and I get a "Malformed Request" error. I close the app and restart it only to get the same error. I restart my phone, log back in with a server error this time. I'm smdh at this point worried that the trip didn't complete. 20 minutes later I finally log back in and my greatest fears came true. No trip data...not even the waybill showed up. Uber is looking into it but really worried.
 

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I get issues with tolls not being processed frequently, but I've never had to contact CS for any other ride issues.

I've had the app crash during a trip but it didn't affect the payout (knock on wood that it never does).
 
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