Do you call pax to find out if their destination and cancel if it's too far (like during this weekends get the trips guarantee) or too short a ride? I felt bad for a nice couple I picked up from fashion show mall. They had requested 4 times before me. All 4 drivers called and when driver found out they wanted to go to the M driver hung up and cancelled. I think that's actually a pretty crummy self serving thing to do. They could not understand why it was so hard to get a ride. This practice widespread only increase tension between rider and driver. Anyway..they could not thank me enough for showing up. Offered me food and drink on a 7/11 stop I made for them and gave me a $10 tip. I'm after the guarantee too.....and I'm going to get it but that was a nice $26 run with lovely people. I know we are all trying to maximize our earning as best we can but we should also remember these riders are our customers. I fear this practice will earn us a reputation no better then cab drivers have earned.