if 1800 support guys cancelled the order, it just disappears from your app and the app is back into accepting requests mode. So yeah it doesn't count against the driver. Second, you can go into trip history and look for a trip which would say Rider Cancelled 0.00, select that trip and go into details of that trip and shoot them an email asking for long wait/cancellation. I sometimes get paid $5 for long wait and $3 for cancellation in total $8 but most of the time its $5.
If you have them do it then you won't get paid. That's what they told me.
i think you are confusing the OPs initial question about cancelling an order by calling 1800 PRIOR to "Starting the delivery". I call and cancel orders if they are taking too long or if some items aren't available or if the restaurant by any chance is closed. For these order, if you are just going to cancel the order on your side of the app, it would send the request to another driver and he she would have to go thru the same debacle that you just went thru so i call support, they cancel the order and it disappears from my phone and i am back to the home screen on my uber app. Regarding the no-show customer, it's easy, when the 5 minutes clock runs out you can end the trip as a no-show and you'll get paid for the trip and it shows just like any completed trips.
We're talking about Uber Eats not People. To cancel a order before you start a trip, you just hit the "X" under pickup options and give a reason why you are cancelling. They count against you.
Exactly. That's why they tell you to start the trip then cancel using "can't find receipient". I have to do it at least once a day and I do get paid.
Yep, be sure to at least hit the 'pickup one order' on the app when a restaurant tells you the customer called to cancel, although sometimes I think they just say this when actually they don't have the item ordered. Cancelling on the app before hitting the pickup button is not something you want to do as it looks like you just decided not to do it. I have always called support after hitting the pickup button and burned 20 minutes to an hour (yes an hour) trying to get them to understand what I'm saying when the restaurant tells me they don't have it and apparently it isn't the customer's fault. I haven't tried the strategy of hitting the accept order check and start run box and then hitting 'can't find recipient' when I haven't actually been handed any food.
That's a win. I called them about a delivery that was technically over 10 miles due to construction, and they gave me $5 just to shut me up LOL, the whole call was probably under 4 minutes.
That may have been the first time I've gotten off the phone with support happy
