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125 Posts
Happened to me as well when I first started driving guarantees, My practice now is to as Sure says, Complete an extra trip or 2 for insurance, But if you can't, Log off about 5 min before the hour, You'll only be missing out on a few bucks but with assurance you haven't blown your guarantee.I contacted support about it. They said for the time periods I missed the guarantee I was off by a few minutes. So I worked three hours and completed three trips. The requirement was 1 trip per hour but apparently I stayed online for an extra minute or two. That is very annoying and I think unfair as the clock can always be off by a few minutes. I guess next time I will just complete an extra trip or two to make sure I get the guarantee for sure.