How do you guys kept it to min?

Easy, don't cancel unless it's actually necessary.

 

Don't accept pings you don't want.Once you accept and cancel,you will be deactivated if it's too high.If you do accept ping and you don't want them,call rider and convince them to cancel.

 

You probably have a high star rating,that's why you haven't been contacted before.Now that you're at 22%.Oh boy look out.

 

I accept every trip if under 10 mins

 

Well if you don't accept the ping, you get penalised for acceptance rate. Ffs uber just pain in the ass sometimes. I only cancel because I used up my destination trip, and need my last trip of the night to be in my direction.

Rider no show after 5 min won't affect cancellation rate yes?

 

Well if you don't accept the ping, you get penalised for acceptance rate.

Wrong. You will not get deactivated for not accepting trips. You can be deactivated for cancelling trips.

 

Yep I understand that rider no show after 5 mins wont affect cancellation rate.....but in terms of "acceptance rates" and "cancellation rate" I thought these were a week by week thing rather than a cumulative thing...ie resets each new week?
Its interesting to know that 10% is the bar...I average 70 trips/week and 3 cancellations or 4%, and these are also because have used up destination filter.
Suggest don't sweat it.

PS if cancelling late at night best practice is to call the pax and ask where they are going and to let them know u are cancelling so they are not stranded and likely to complain.

 

PS if cancelling late at night best practice is to call the pax and ask where they are going and to let them know u are cancelling so they are not stranded and likely to complain.

I dare say that's why his cancel rate is so high. Calling up, not liking the destination, then canceling.

 

I’m at 22%.

If PAX cancels on you, it doesn’t not have an effect.

I use plenty of tactical cancellations and I NEVER cancel unless I make $6.40.

If you want to cancel because of pick up location or inconvenient time to drive to pick them up, better to ring the pax and tell them you’ll be 45 minutes as you are in an (example: I’m in Rockingham – you’re actually in Perth). They’ll question it, say the app is glitching, but just insist, you are on the way and please don’t cancel as you want to come. They will then cancel and use the ETA excuse rather than driver asked me to cancel.

I’ve had plenty of warnings but never the one you received. It tells me that if I’m not ready to drive not to be online or something… So I’m guessing your just cold cancelling inconvenient trips?

FYI: Acceptance rate does not impact your Uber standing. My accepting rate is at about 45% - I don't accept jobs more than 6 mins away unless surge.

 

If you want to cancel because of pick up location or inconvenient time to drive to pick them up, better to ring the pax and tell them you'll be 45 minutes as you are in an (example: I'm in Rockingham - you're actually in Perth). They'll question it, say the app is glitching, but just insist, you are on the way and please don't cancel as you want to come. They will then cancel and use the ETA excuse rather than driver asked me to cancel.

Oddly enough, Uber can deactivate you for fraudulent behaviour.

 

Wtf mate, your acceptance rate at 45% and you don't get deactivation? I'm sitting on 92% acceptance rate and already got all this deactivation warning. I meant I did cancel like 3-5 in a night last week due to the fked up destination matching trip

 

As I and others have said, not accepting trips won't get you deactivated. Either change the way you work, or it's most likely goodbye. The choice is yours.

 

Uber is managed by morons

 

So this statement about uber won't deactivate you even your acceptance rate is below 50%, is this confirmed? Do you get warning for low acceptance rate? I thought we have to maintain above 80% acceptance rate no?

 

Sighs......

Acceptance rate doesn't matter

Cancel rate needs to stay below 20%

 

Thanks! That would help

 

Just ignore acceptance rate. Mine is sometimes as low as 30%, but since we are technically "independent contractors" there is nothing they can do about it. Cancellation rate is a different story. I try to keep it below 15% by only cancelling no-shows, which is why I'm extremely picky with which rides I accept. Inconvenient pickup location? Let the ping time out. Too far away? Let the ping time out. Rating below 4.65? Let the ping time out. You may cop a two minute ban for not accepting three rides in a row, but I reckon it's better than being deactivated for a 40% cancellation rate.

That said, I think it's ridiculous that rider no-shows count against our cancellation percentage.

 

Also pathetic that if you have destination set, your acceptance rate doesn't improve either.....

 

Only 2 per day allowed anyway, surely that wouldn't make a difference

 

Most destination trips are a waste of time to my mind. Wanted to head up towards joondalup yesterday arvo from the airport and ended up doing a trip from Maylands to northbridge then Mount Lawley back to Northbridge then Northbridge to Northbridge! Total $16 in an hour then turned off!

 

I usually get 2 to 4 trips per destination set

So that's 4 to 8 trips a day...

Makes a big difference to my cancel rate when those trips are not in the calculation

Huh? It only let you match two trip per day anyway. Once accepted and trip completed, that'a one trip used. It doesn't keep matching if you used up your quota of two even it shows to your destination no? So what are your talking about?

 

You can carry on taking trips until your destination is reached. May be as many as 10 trips or just 1 and you can use it twice a day.

 

You sure? But many times I get matched southward city to south Perth, then south Perth back to subiaco (that's not southward), and I'm using my last trip quota too. So you're saying uber will keep matching my trip as long I have the destination set? So why bother with quota of two then? I'm confused here... I thought they only match twice per day and that's it?

 

And one thing to remember is that the "day" resets at midnight, pretty dumb really/can be a trap if not careful and working late Friday as erodes the # of DF's for Saturday
Not sure it times out and I have fed back to Foober that 2 is insufficient esp if one mistakenly goes offline as I my fat fingers occasionally do in error.

PSS notice the new Perth policy of 10% cancellation rate is now formal. LOL to see how the serial pests will operate now.

 

In terms of what DOESNT count towards the cancellation rate, I just received a response from Foober that confirmed that rider no shows, wrong destinations, impossible to finish trips and others where the driver had no control of the situation are "filtered out" (uber speak for excluded)
I suspected that was the case but wanted clarification even though I am well under the limit and to allay the concerns of other drivers on this forum.
Lastly to quote the response from Uber "this is not a new policy but communication to ensure drivers are not abusing the platform-especially drivers calling and cancelling after asking for the riders destination"
Bugger I forgot to ask if the "C" rate is a weekly rate or cumulative-does anyone know for certain?

 

I think both the AR and CR are based on a smaller sample size than the last 500 trips used for your rating. I had a AR of 100% then missed one trip and the AR went down to 98%. This indicates to me that it is based on your last 50 trips.

 

Well, if they don't fk up their destination matching algorithm, I would not be cancelling after calling. Once I try to match Perth to aubin Grove, I get sent to leederville.. wtf?

 

Reading between the lines this has a lot to do with those people accepting jobs, calling customer to find out where they are going and then cancelling. A la swan taxi! This may at last bring a stop to the cherry picking that customers have been complaining about.

 

Still interested to find out from any member, where Uber stipulates, recommends, suggests or outright demands that riders should not be contacted to determine their destination.

I am beginning to think that this is a psycho suggestion that we have brought upon ourselves.

Happy to be proven wrong.

 

WTF is going on with the cancellation rate as rider no shows are NOT supposed to count but they have been as of last week.
My rate was nil at start of last week, cancelled one and went to 2% then had 3 rider no shows and it escalated to 10%...multiple emails to uber via app asking for clarification and how the heck it is calcd but no response.
Me thinks Uber have lost the plot re the cancellation rate...or are deliberately "inflating" the rate to stomp on bad behaviours but innocent folks (me) are potentially affected.
Anyone else copping a higher than normal cancellation rate ? (noting 10% is the new deactivation point)

 

I jumped to 11% today, still active. Tomorrow, who knows ?
I enjoyed cancelling a guy who expected me to wait for him while he finished his beer at the bar. Too bad about my cancellation rate.

 

Sydney Uber office presentation.
View attachment 80039

Thank you Grand

5 Star trips - a few things to avoid.
So, it is lumped in with 'asking for 5 stars'
They may as well include 'farting whilst a rider is in the car'.

I don't mean to be precious, but it is hardly a rule, or even a recommendation.
It is a '5 star suggestion'.

I think we have been unconsciously dudding ourselves.

 

Thanks Grand. Didn't think it was dementia!

 

Almost impossible to stay below 10% these days.. Like some people said, too many unknown riders at times, esp after 2am,called to a place while waiting for him to order his kebab or just put in wrong pin