[Uberella]

I went out drinking tonight and so was an uber pax . They guys said its good to leave a comment as well as 5 star. But where !???? How??!!!!! I'm so lost and Google didn't help me ?

(I already rated them 5 stars does that make a difference)

Also good so I can tell my pax how to leave comments cuz I have no friggin idea !!!

 

[Homebrand Taxi]

Comments are officially dead. Even if the rider app allows them, Uber will no longer pass them on to drivers. Just another example of how we are "valued partners".

 

[LevelX]

Comments are officially dead. Even if the rider app allows them, Uber will no longer pass them on to drivers.

Not so.... I received some 5* comments only a few days ago.

 

[joffie]

I was thinking about this.
I had no 5 star comments for 3 months. Suddenly 2 popped up. One from Yesterday. Perhaps they are from random pax so not everyone who rates 5 star gets the opportunity to comment?
Would love a one star comment though

 

[UXDriver]

Comments are officially dead. Even if the rider app allows them, Uber will no longer pass them on to drivers. Just another example of how we are "valued partners".

Wrong.

They come though in batches every few weeks

 

[Homebrand Taxi]

Really? I received an email that said comments would no longer be provided. Had 50-something 5 star trips two weeks ago and not a single comment.

 

[LevelX]

Got a copy of it?

Don't understand why Uber wouldn't pass comments through, makes no sense if a pax enters them for us to not see them.

 

[Homebrand Taxi]

Can't access it now but will cut and paste.

 

[LevelX]

Can't access it now but will cut and paste.

No worries.... Interesting you got that email. I did a search of my emails from uber and couldn't find anything related to comments being removed.

I wonder why they are stopping. It was the small light at the end of the tunnel, knowing you made a customer happy enough to write a comment!

Another thing crushed by Uber!

 

[Ash-the-Uber]

Can't access it now but will cut and paste.

Are you sure the email wasn't just saying we wouldn't be getting them on email anymore? I remember getting that one, that you have to go into the app to get your weekly reports

 

[Homebrand Taxi]

No worries.... Interesting you got that email. I did a search of my emails from uber and couldn't find anything related to comments being removed.

I wonder why they are stopping. It was the small light at the end of the tunnel, knowing you made a customer happy enough to write a comment!

Another thing crushed by Uber!

This is what they sent me:

We're making some minor updates to your dashboard at http://partners.uber.com wherein your summarized ratings will be removed in favor of last week's rating to match in-app experience. Aside from this, we're not allowed to disclose specific 5 stars comments based on our privacy policy.

That said, a couple appeared in the driver app in the last week.

 

[malbi]

I was about to say that I haven't received any 5-star comments since May, but I just checked and one for June has come through.

 

[LevelX]

This is what they sent me:

We're making some minor updates to your dashboard at http://partners.uber.com wherein your summarized ratings will be removed in favor of last week's rating to match in-app experience. Aside from this, we're not allowed to disclose specific 5 stars comments based on our privacy policy.

That said, a couple appeared in the driver app in the last week.

So they haven't removed ALL 5* comments, just making the website to now reflect the mobile app, which is to show last weeks comments only?

So not a total loss I guess.

 

[ozrider]

That email is saying it wont show ur daily star rating on the dashboard (website) anymore and its been that way for some time!
As for the 5* thing, its saying you cant aak which trip the comment was from aa that would brech their privacy rules, not saying no more 5* comments.
Can still see them thru the app!

 

[Homebrand Taxi]

Yes. It is, however, obvious that the number of comments is being restricted.

 

[Uberella]

Lol ok .
I've figured it out ! There was an option when u put in the stars to comment.

I also received a new five star comment. They keep the passengers safe by it disclosing who ..it appeared instantly the next morning.

 

[Homebrand Taxi]

Nice comment from a little while ago.

 

[malbi]

Nice comment from a little while ago.

Did you dictate that one?

 

[Tom2828]

Nice comment from a little while ago.

Did you got any tip from this rider ?

 

[Homebrand Taxi]

No tip but also no prompt from me. I have another similar one but it refers to me by name. It is reassuring to receive such comments that are more about a problem that affects all of us rather than just about individual service.