[Evil-g]

I don’t think I’ve ever seen a company abandon its employees so quickly. If we’re out driving we should be able to get in contact with someone if we we have concerns. Putting people on hold forever is not the answer.

 

[Coachman]

What do you mean, "have concerns?" What kind of concerns?

 

[TemptingFate]

Drivers are not employees. Call center is useless anyway.

 

[Evil-g]

Pure and simple I’m trying to each the the company and can’t get in touch with them. As a matter of fact many people have this problem. It doesn’t matter what the issue is, drivers should be able to contact them.

 

[Coachman]

Pure and simple I'm trying to each the the company and can't get in touch with them. As a matter of fact many people have this problem. It doesn't matter what the issue is, drivers should be able to contact them.

Are call centers essential services? If you're a call center employee in India would you want to be crammed in a room with 400 other people during this COVID-19 crisis? I can imagine it's a little difficult to staff these operations right now.

 

[DriverMark]

Not sure, as I have abandoned Uber............

 

[VanGuy]

Are call centers essential services? If you're a call center employee in India would you want to be crammed in a room with 400 other people during this COVID-19 crisis? I can imagine it's a little difficult to staff these operations right now.

If there ever was a job designed for work from home, I'd think call center would be it. It's all VOIP anyway.

 

[theMezz]

welll - they updated the app a couple times since the virus, so someone is still working there

 

[doyousensehumor]

If there ever was a job designed for work from home, I'd think call center would be it. It's all VOIP anyway.

Anyone remember @thehappytypist?
She was a WFH driver CSR

 

[Evil-g]

1

Drivers are not employees. Call center is useless anyway.

Your 100% correct but I've gotta assume you got my drift.

 

[tohunt4me]

3 years & 5 RATE CUTS AGO !!!

I don't think I've ever seen a company abandon its employees so quickly. If we're out driving we should be able to get in contact with someone if we we have concerns. Putting people on hold forever is not the answer.

 

[Evil-g]

W

Are call centers essential services? If you're a call center employee in India would you want to be crammed in a room with 400 other people during this COVID-19 crisis? I can imagine it's a little difficult to staff these operations right now.

When Uber started here some 5.5 years ago there were no GLH's. The only way to get in touch was by phone. The people worked from home your call was routed to them just like any other business.

 

[Cdub2k]

If there ever was a job designed for work from home, I'd think call center would be it. It's all VOIP anyway.

I know GrubHub is a work from home operation my wife worked for them a few years ago from home part time.
I see no reason why Uber Support shouldn't be the same way

 

[Another Uber Driver]

In order to "abandon" drivers, Uber had to be doing something for them in the first place. That never has happened.

 

[welikecamping]

Rideshare support never worked before the virus. Why would it change?

 

[Don'tchasethesurge]

Lol dude when has uber care ? We are just drivers. Nothing more to then...

 

[The queen 👸]

Lol dude when has uber care ? We are just drivers. Nothing more to then...

I am a big believer in karma and I am positive that Uber will get their karma back big time. They have done nothing to help drivers. Same with Lyft . I hope drivers will remember this and stop driving for them. Getting down my soap boat and walking away . 😢

 

[Another Uber Driver]

soap boat

....soap boats:

 

[The queen 👸]

you know what I meant . 😂

 

[Trafficat]

I don't think I've ever seen a company abandon its employees so quickly. If we're out driving we should be able to get in contact with someone if we we have concerns. Putting people on hold forever is not the answer.

I don't know. Seems like almost everyone I know got laid off from their dayjobs.

Uber still provides the app. I'm thankful they didn't shut the app down. They cannot guarantee customers, but Uber is still working for me, unlike the jobs other people had which basically told people, "see ya next month... maybe!"