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79 Posts
On 7/12 I get an e-mail from Uber saying my insurance card will expire in 30 days and I need to upload a new one. On Wednesday 7/27 I paid my insure had my agent fax me the new card and then uploaded it to Uber.
This morning 7/29 I head down to OC (three hour drive) to Uber today and tomorrow. I got on MD 90 and turned the app on as is my habit to see if I could get a ride in from Ocean Pines. When I turned the app on I got a message saying Congradulations you have successfully submitted all my documents to uber and would be notified when my account was activated....
WTF? I have been driving for Uber for 4 and a half months! How did my account get deactivated and why I wasn't notified that it had been? I send a help request to Uber this is at 1:15pm asking them why it was deactivated and to please help getting it turned back on as I had driven 170 miles and 3 hours to Uber in OC. I get a response 9 minutes later saying I had to submit insurance info and car registration. WTF again? I respond again that this is BS I submitted new Ins info this week and my registration is up to date (1 1/2 to expire) but I send another pic of the registration anyway and ask again could they please help as soon as possible as I was a long way from home.
At 2:25 I ask to be let known if it would be possible to get an idea of whether I would be approved today as if not I would head home again BEGGING for their help. Still no response by 3:45 so I start to head home.I am checking e-mail every 10 minutes on the drive home. Right after crossing the Bay Bridge and am getting close to BWI I get an e-mail at 6pm saying it was all cleared up and just turn my device off and on and I would be back online (which I was)
Why would they deactivate my account and not notify me? Dont they think that might be info I might need before I head out to drive? and why do they have to deactivate an account to review new docs when the old docs havent expired yet? I mean come on Uber I know you dont care about us drivers but you dont have to work against us
This morning 7/29 I head down to OC (three hour drive) to Uber today and tomorrow. I got on MD 90 and turned the app on as is my habit to see if I could get a ride in from Ocean Pines. When I turned the app on I got a message saying Congradulations you have successfully submitted all my documents to uber and would be notified when my account was activated....
WTF? I have been driving for Uber for 4 and a half months! How did my account get deactivated and why I wasn't notified that it had been? I send a help request to Uber this is at 1:15pm asking them why it was deactivated and to please help getting it turned back on as I had driven 170 miles and 3 hours to Uber in OC. I get a response 9 minutes later saying I had to submit insurance info and car registration. WTF again? I respond again that this is BS I submitted new Ins info this week and my registration is up to date (1 1/2 to expire) but I send another pic of the registration anyway and ask again could they please help as soon as possible as I was a long way from home.
At 2:25 I ask to be let known if it would be possible to get an idea of whether I would be approved today as if not I would head home again BEGGING for their help. Still no response by 3:45 so I start to head home.I am checking e-mail every 10 minutes on the drive home. Right after crossing the Bay Bridge and am getting close to BWI I get an e-mail at 6pm saying it was all cleared up and just turn my device off and on and I would be back online (which I was)
Why would they deactivate my account and not notify me? Dont they think that might be info I might need before I head out to drive? and why do they have to deactivate an account to review new docs when the old docs havent expired yet? I mean come on Uber I know you dont care about us drivers but you dont have to work against us
