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Discussion Starter · #1 ·
Yesterday (Saturday) I get an XL ping on St. Charles Ave. 6 young guys walking toward the vehicle and every one of them has either a red Solo cup or a can of beer in his hand. I make sure the doors are locked and drive away. I see one of them run into the street with his hands help up in the air like the "Touchdown Jesus" acting all surprised that I'm driving off and canceling the trip. I wonder if the next Uber they ordered actually took them in. Hope not. I saw in my trip list from yesterday that they were going to 634 Louisa St. (The Country Club). Seems like I have an issue with every one of my trips to or from that place, always involving young over-privileged punks!
 

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I had a young couple last night approach my car with beer in plastic cups. When they opened the back door, I told them they couldn't r ide with the open containers. I could see the liquid level in the cup was about 1/3 full. I told them if they wanted to finish the drinjs, I would wait a minute or two. They finished in a few minutes. They got in the car,they were from California, real nice people, and had a real nice conversation with them on the ride. Glad I didn't just keep going because they had drink cups.
 

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I had a young couple last night approach my car with beer in plastic cups. When they opened the back door, I told them they couldn't r ide with the open containers. I could see the liquid level in the cup was about 1/3 full. I told them if they wanted to finish the drinjs, I would wait a minute or two. They finished in a few minutes. They got in the car,they were from California, real nice people, and had a real nice conversation with them on the ride. Glad I didn't just keep going because they had drink cups.
Same thing happened to me outside of Ms Mae's. I told them if they wanted to finish their drinks, I'd encourage them with a few "Chug, chug, chug!"'s. They did, and eventually tipped at the end. Tact is key.
 

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I had a young couple last night approach my car with beer in plastic cups. When they opened the back door, I told them they couldn't r ide with the open containers. I could see the liquid level in the cup was about 1/3 full. I told them if they wanted to finish the drinjs, I would wait a minute or two. They finished in a few minutes. They got in the car,they were from California, real nice people, and had a real nice conversation with them on the ride. Glad I didn't just keep going because they had drink cups.
Why weren't your doors locked?
 

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It's a shame that Uber doesn't handle these types of customers. The young entitled ones are the worst! They really don't respect anyone or anything. I had one eat peanuts in my car. She left the shells all over my floorboard and backseat. True Story!!!

Who behaves like that? I haven't driven for Uber since. Customer service is one thing. Abuse is another.

I say leave them standing there.
 

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Older couple from California, I would stop and explain the law. Group of young guys, don't even bother, they will one star you for not breaking the law. In general if they are a group, locals, or young they're going to rate you low if you accept and won't let them drink. But there's no hard fast rule, if they seem at all entitled don't bother giving them a chance. I haven't had this occurring as often lately, probably only took one or two drivers canceling on them before they realized that if they wanted a ride they better finish the drinks first.
 

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Some people seem to forget that they are in the customer service business.
Bartenders are in the customer service business but I've never had one serve me when I couldn't produce ID. And bartenders and workers at McDonald's aren't subject to termination due to the ratings of customers who expect them to break the law. If Uber was fair and allowed me to dispute ratings in these instances I might consider taking rides like this but once I stopped taking people who I had to ask to finish their drinks I got 1/3 to 1/4 as many non five star ratings, and almost no one star ratings.
 

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Discussion Starter · #12 ·
Same thing happened to me outside of Ms Mae's. I told them if they wanted to finish their drinks, I'd encourage them with a few "Chug, chug, chug!"'s. They did, and eventually tipped at the end. Tact is key.
You're lucky...that case was the exception. Keep it up and your rating will undoubtedly begin dropping.
What's your current rating?
 

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Discussion Starter · #13 ·
I had a young couple last night approach my car with beer in plastic cups. When they opened the back door, I told them they couldn't r ide with the open containers. I could see the liquid level in the cup was about 1/3 full. I told them if they wanted to finish the drinjs, I would wait a minute or two. They finished in a few minutes. They got in the car,they were from California, real nice people, and had a real nice conversation with them on the ride. Glad I didn't just keep going because they had drink cups.
Gotta love you newbies! When a cop finally gets a look at one of your rider taking a sip from a plastic cup, he's gonna pull you over and cite you for an open container violation for each person with a cup or beer can. Minimum fine is $227 per violation.
 

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Gotta love you newbies! When a cop finally gets a look at one of your rider taking a sip from a plastic cup, he's gonna pull you over and cite you for an open container violation for each person with a cup or beer can. Minimum fine is $227 per violation.
The police can cite me for two people standing on the sidewalk sipping their drinks? Two people who never entered my car?

Don't think so.
 

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Discussion Starter · #15 ·
The police can cite me for two people standing on the sidewalk sipping their drinks? Two people who never entered my car?

Don't think so.
Sorry, meant to reply to Krazy9000.
But, as I said before, your case was the exception, you were lucky to get riders who understood, and you still can't be sure they didn't give you less than 5 stars. If you continue to tell riders to drink it or dump it, your ratings will drop.
 

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Sorry, meant to reply to Krazy9000.
But, as I said before, your case was the exception, you were lucky to get riders who understood, and you still can't be sure they didn't give you less than 5 stars. If you continue to tell riders to drink it or dump it, your ratings will drop.
I agree, a young, well dressed couple is different than 5 or 6 dudes.
 

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Older couple from California, I would stop and explain the law. Group of young guys, don't even bother, they will one star you for not breaking the law. In general if they are a group, locals, or young they're going to rate you low if you accept and won't let them drink. But there's no hard fast rule, if they seem at all entitled don't bother giving them a chance. I haven't had this occurring as often lately, probably only took one or two drivers canceling on them before they realized that if they wanted a ride they better finish the drinks first.
I will keep it locked, roll the window down and let them know they can't bring the drinks. If they say, "Oh, no problem" and drink them or toss them immediately then I'll take them. ANY argument and I tell them they need to cancel and order again once they are done drinking up. Then I drive away. 90% will cancel.

I used to just tell them no and park duwn the road and collect the no show fee but we don't have that where I am.

I generally just tell folks with messy food they are eating to cancel, finish and call an uber. If I tell them no eating and they bring the food they almost always will try to eat it anyway. If it's bagged up and they are going home it can go in the back (I have a hatchback) but when they're already halfway through a taco or digging out fries it never ends well if I take them. At the least it's greasy fingerprints everywhere.
 

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Discussion Starter · #18 ·
A big part of the problem here in New Orleans is because it's legal to walk around with drinks on the streets, they think it's also OK to have those same drinks in our vehicles. I used to allow drinks in my van until I got pulled over and given a seatbelt ticket because one of my riders didn't have their belt on, and 2 of the guys had those damn red Solo cups with alcohol they were hiding from the cop. If the cop had seen the cups, I would have been big time screwed. No more drinks in the van and no more riders who want to bring them in....no matter how nice they might be.
 

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4.91. Still under 100, though. I've done it a few times with no rating repercussions. Like I said, tact is everything.
I used to agree with you then one weekend I happened to not get a single group with alcohol and my ratings were the highest ever. It doesn't matter how tactful you are, some riders are going to be jerks and low star you for refusing to break the law, even if they act ok with it at the time. You'll learn.
 
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