Does anyone here have experience with Uber's (or Lyft's) method of calculating "active time" and "active distance" for Prop 22 guaranteed earnings? If a trip is cancelled and a cancel fee is generated, does the pickup time and distance of this trip count towards the active time and distance?
I decided to try out Uber's guarantee tonight, due to all the long pickups and surge-chase fatigue. I kept track of the time and distance of every trip, from the time I accepted the trip to the time the trip ended, and my odometer readings for the same. I should have accumulated a total of 316 minutes of active time today, but Uber only credited me with 270 minutes. Then I saw that I spent a total of 46-48 minutes on 3 pickup trips that were either canceled by the rider while I was en route, or by me (after waiting the full 5 minutes upon arrival). This should account for Uber's missing active time.
If cancelled trips don't count towards active time and distance, then Uber better not include the cancel fees in its guaranteed earnings. As far as I could tell, the cancel fees on long pickups are less than the standard $0.65/mile and $0.23/min UberX rates, but more than the $0.30/mile and $0.28/min rates under the guarantee.
I decided to try out Uber's guarantee tonight, due to all the long pickups and surge-chase fatigue. I kept track of the time and distance of every trip, from the time I accepted the trip to the time the trip ended, and my odometer readings for the same. I should have accumulated a total of 316 minutes of active time today, but Uber only credited me with 270 minutes. Then I saw that I spent a total of 46-48 minutes on 3 pickup trips that were either canceled by the rider while I was en route, or by me (after waiting the full 5 minutes upon arrival). This should account for Uber's missing active time.
If cancelled trips don't count towards active time and distance, then Uber better not include the cancel fees in its guaranteed earnings. As far as I could tell, the cancel fees on long pickups are less than the standard $0.65/mile and $0.23/min UberX rates, but more than the $0.30/mile and $0.28/min rates under the guarantee.