GPS loses sync during ride, full fare not collected

838 Views 3 Replies 3 Participants Last post by PauleyB, Aug 17, 2015

PauleyB

Discussion Starter · Aug 13, 2015

I had a ride today from Microsoft campus over to the Ravenna area north of the U-district. There was a surge going on so I was happy to take the trip. Well, in stop and go traffic going over 520, the gps lost sync because we were in the tunnel for too long. The Uber app ended the ride on the east side of the 520 bridge. I was using waze and it continued to navigate me to the rider's destination. So, basically, I ended up getting shafted into a six mile trip and a fare of only $23. That should have easily been close to $40. How do I get this fixed with Uber? Any help is appreciated.

Thanks all,

-PB

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Godric

· #2 · Aug 13, 2015

email Uber at [email protected]. Give them your trip #. Tell them your details. They will fix it for you. It may take a few hours, or more for them to respond.

Or...you can go to that trip in your Uber app. Click on trip history. Click on that trip. Click need help. Click issue with trip. Click on didn't begin or end trip on time. Fill in info.

Best of luck...

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LA#1x3

· #3 · Aug 17, 2015

PauleyB said:
I had a ride today from Microsoft campus over to the Ravenna area north of the U-district. There was a surge going on so I was happy to take the trip. Well, in stop and go traffic going over 520, the gps lost sync because we were in the tunnel for too long. The Uber app ended the ride on the east side of the 520 bridge. I was using waze and it continued to navigate me to the rider's destination. So, basically, I ended up getting shafted into a six mile trip and a fare of only $23. That should have easily been close to $40. How do I get this fixed with Uber? Any help is appreciated.

Thanks all,

-PB

That's why I use uber phone and navi hopefully that won't happen to me

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PauleyB

Discussion Starter · #4 · Aug 17, 2015

I did email uber support and it was fixed pretty much right away.

I was stuck in stop and go traffic inside a tunnel. I can't really think of any GPS that would have held the signal. In any case, it's painless to fix if it happens again.

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