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7 Posts
All right. This happened to me this Thursday. I had two passengers and was on the trip and online. I was entering Lincoln Tunnel from the NJ side, just passed those toll booths, was standing still in the middle of the plaza, about 200 feet away from the tunnel tube entrance. Suddenly the car behind me bumped me from the behind. Nothing major - but enough to turn on 4-way flashers and walk out and have a look. There was a scratch and some paint damage to my rear bumper right below my right taillight. Police is always standing there at the tunnel entrance - so an officer approached me and asked if I want to get a police report or not. Since I was on the trip with passengers and I feel totally at NO FAULT I said yes, and officer filed a police report taking all the info from me and the driver who hit me from the behind. After about 15 minutes delay - I have continued my trip and dropped off my passengers somewhere in Manhattan and returned back home.
See the picture of the "horrible damage" caused to my car below:
![Automotive parking light Vehicle Automotive lighting Car Hood]()
And it has happened right here:
![Car Tire Wheel Vehicle Land vehicle]()
I also have a video from my dash cam capturing the moment of an impact.
All right - nothing unusual up until this point. You might say, I was not supposed to let Uber know that - but what will I tell Uber if my passengers file a complaint with Uber (at least they have been delayed, right?) So don't tell me I could omit reporting it to Uber - this is a violation and I do not want any shady advices here. Thinking that as a honest driver I should report it to the Uber I went ahead and used that "I was in accident" button under last trip options you have on your app. Described everything to them, attached pictures and a copy of the police report receipt. And then... amazing things starts happening. As always, Uber replies in days, in my case they got to this issue a very next day, when I was working Uber and wasn't worried much of what has happened yesterday. I was in the middle of the trip with some passenger who requested a ride from Somerset, NJ to Newark Airport. This is one good 20+ miles ride, plus toll road, plus traffic delays etc. So, all of a sudden, my Uber app was deactivated, while I was in the middle of my trip. I initially thought this was a glitch or loss of connection, but I couldn't make it back into the app no matter what. I have completed my trip and dropped off my passenger at the airport terminal. I was never even able to hit that "complete trip" slide button on my app and rate the passenger - my Uber app was disabled. While standing there at the terminal I was trying to figure out what has happened and then I noticed that I got few e-mails in my inbox. I opened them quickly and here is how Uber treats good and honest drivers like I am. (Yes, I am one good driver with a CDL).
(note - none of these messages contained privacy disclosure - so I feel free to bring them to the publicity).
First message reads the following:
![Font Parallel Rectangle Screenshot Number]()
All right, issue resolved - but we understand it has not been resolved. Nice - Huh?
Next message was actually the link to open up an online document that I had to fill out - again - asking all the same question over and over again:
![Rectangle Font Operating system Screenshot Multimedia]()
Last message looks like that:
![Font Screenshot Document Paper Paper product]()
Ok - so this is where my problems logging into my app are originating from - they have shut my account down - just in case. Asking stupid questions as "was anybody injured?" - No no one was injured and I have answered this question when I filed "I was in accident" section on the day of this accident., "Are you OK?" - Are you serious??? - You just dumped me like a trash for nothing and you are asking if I am OK - No I am not OK because of how you treat your drivers - UBER. You are asking for pictures - but this is what I have done when submitted "I was in accident" section on the day of this accident. Why would you ask the same thing twice??? And the most interesting thing is their insurance policy approach. Easy words are - no matter guilty or not - you pay $1000 deductible plus we will send through the hell of bureaucracy, so that you will never want to do this again, meanwhile we will put you "out of service" - and you do no matter what - we will communicate with you only via e-mail and thus simple 5 minutes phone conversation will be converted into weeks long (one question/answer a day if you are lucky enough) e-mail conversation.
Of note, I have completed all they requested in these e-mails, my account is still disabled, this is Saturday today, I have lost all wages I could earn on Friday and Saturday (best time to earn something), and I never know when it will end. Another thing - as I mentioned earlier - I was on the trip yesterday when Uber has disabled my app and I was never able to correctly complete that rip on my app. As a result - this trip is not reflected in the history of my trips (when go to my account dashboard on the computer) - that trip is not there - and it was one approximately $30 worth trip.
So, with everything describer above - I am doubtful I will ever want to continue driving for Uber. The way they treat is simply put - unacceptable. I am seriously thinking I would rather keep my mouth shut and keep driving - because honesty and following rules and regulations is not appreciated in this company and you are the one who will be paying price even if you are an innocent one - that is clearly stated - see last picture. So think twice before you start driving for Uber - and think two more times before letting Uber know you have had some problems on your trip. Good luck to everyone!
Update - 02/27/2016 10:10 pm - Still nothing from Uber. I have been deactivated for 2 days so far.
Update - 02/28/2016 12:00 pm - Still nothing from Uber. I have been deactivated for 3 days so far. Meanwhile I keep sending them daily e-mail requests to move forward and have never received any reply ever since. Here is that e-mail thread:
![Font Rectangle Parallel Screenshot Number]()
Update - 02/29/2016 05:37pm - All right - day 4 - my account is active again. Also got promised to get payment for missing trip. Time to get one nice buffer and take care of that rear bumper.
![Font Number Document]()
See the picture of the "horrible damage" caused to my car below:
And it has happened right here:
I also have a video from my dash cam capturing the moment of an impact.
All right - nothing unusual up until this point. You might say, I was not supposed to let Uber know that - but what will I tell Uber if my passengers file a complaint with Uber (at least they have been delayed, right?) So don't tell me I could omit reporting it to Uber - this is a violation and I do not want any shady advices here. Thinking that as a honest driver I should report it to the Uber I went ahead and used that "I was in accident" button under last trip options you have on your app. Described everything to them, attached pictures and a copy of the police report receipt. And then... amazing things starts happening. As always, Uber replies in days, in my case they got to this issue a very next day, when I was working Uber and wasn't worried much of what has happened yesterday. I was in the middle of the trip with some passenger who requested a ride from Somerset, NJ to Newark Airport. This is one good 20+ miles ride, plus toll road, plus traffic delays etc. So, all of a sudden, my Uber app was deactivated, while I was in the middle of my trip. I initially thought this was a glitch or loss of connection, but I couldn't make it back into the app no matter what. I have completed my trip and dropped off my passenger at the airport terminal. I was never even able to hit that "complete trip" slide button on my app and rate the passenger - my Uber app was disabled. While standing there at the terminal I was trying to figure out what has happened and then I noticed that I got few e-mails in my inbox. I opened them quickly and here is how Uber treats good and honest drivers like I am. (Yes, I am one good driver with a CDL).
(note - none of these messages contained privacy disclosure - so I feel free to bring them to the publicity).
First message reads the following:
All right, issue resolved - but we understand it has not been resolved. Nice - Huh?
Next message was actually the link to open up an online document that I had to fill out - again - asking all the same question over and over again:
Last message looks like that:
Ok - so this is where my problems logging into my app are originating from - they have shut my account down - just in case. Asking stupid questions as "was anybody injured?" - No no one was injured and I have answered this question when I filed "I was in accident" section on the day of this accident., "Are you OK?" - Are you serious??? - You just dumped me like a trash for nothing and you are asking if I am OK - No I am not OK because of how you treat your drivers - UBER. You are asking for pictures - but this is what I have done when submitted "I was in accident" section on the day of this accident. Why would you ask the same thing twice??? And the most interesting thing is their insurance policy approach. Easy words are - no matter guilty or not - you pay $1000 deductible plus we will send through the hell of bureaucracy, so that you will never want to do this again, meanwhile we will put you "out of service" - and you do no matter what - we will communicate with you only via e-mail and thus simple 5 minutes phone conversation will be converted into weeks long (one question/answer a day if you are lucky enough) e-mail conversation.
Of note, I have completed all they requested in these e-mails, my account is still disabled, this is Saturday today, I have lost all wages I could earn on Friday and Saturday (best time to earn something), and I never know when it will end. Another thing - as I mentioned earlier - I was on the trip yesterday when Uber has disabled my app and I was never able to correctly complete that rip on my app. As a result - this trip is not reflected in the history of my trips (when go to my account dashboard on the computer) - that trip is not there - and it was one approximately $30 worth trip.
So, with everything describer above - I am doubtful I will ever want to continue driving for Uber. The way they treat is simply put - unacceptable. I am seriously thinking I would rather keep my mouth shut and keep driving - because honesty and following rules and regulations is not appreciated in this company and you are the one who will be paying price even if you are an innocent one - that is clearly stated - see last picture. So think twice before you start driving for Uber - and think two more times before letting Uber know you have had some problems on your trip. Good luck to everyone!
Update - 02/27/2016 10:10 pm - Still nothing from Uber. I have been deactivated for 2 days so far.
Update - 02/28/2016 12:00 pm - Still nothing from Uber. I have been deactivated for 3 days so far. Meanwhile I keep sending them daily e-mail requests to move forward and have never received any reply ever since. Here is that e-mail thread:
Update - 02/29/2016 05:37pm - All right - day 4 - my account is active again. Also got promised to get payment for missing trip. Time to get one nice buffer and take care of that rear bumper.
