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Discussion Starter · #1 · (Edited)
GoCatch sent an email to drivers on Saturday 7 July 2018 at 7.50 pm.

The email mainly concerned changes to the advance booking minimum fare guarantee ($20) for drivers.

The relevant part of the email is below:

Changes to the Advance Booking Minimum Fare Guarantee for Drivers

Hi Jack,

Based on feedback from drivers, we've modified the Minimum Fare Guarantee policy for Advance Bookings.

GoCatch will charge the passenger and pay you the Minimum Fare for canceled or no show Advance Bookings.

However, we won't charge the passenger and pass the Minimum Fare on to you when:
  • The passenger cancels the job more than 12 hours before pickup
  • The passenger posts and cancels within 10 minutes
  • The passenger cancels, re-books and the job is accepted by the same driver
More passengers are creating Advance Booking jobs for important trips to the airport, meetings, and events.

As we're bringing in more business passengers, it is important that you only accept Advance Bookings if you are very confident you can complete the job.

Our switched on Support Team is always here to help. Get in touch with us directly by emailing [email protected] or tap 'Help' in the GoCatch app.

The GoCatch Team
To be eligible you must be a Validated GoCatch driver and have confirmed the booking at least 1 hour prior to the scheduled pick-up time. The Minimum Fare Guarantee will not apply in circumstances where the passenger cancels the job 12 hours prior to pickup, when a job is posted and cancelled within 10 minutes, or when a cancelled job is rebooked and accepted by the same driver. GoCatch reserves the right to assess each advance booking cancellation on a case-by-case basis and to confirm that you are nearby or heading to the pick-up location before applying this guarantee.
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