The whole thing could be a setup! I would have thought most females would exit the vehicle in a potentially dangerous situation like that - grab her phone and there's no evidence.I don't know. As bad as it seems, I was starting to side with the driver after the pax's passive aggressive routine. Why egg him on when it's clear he wants you out, you are obvioulsy at the hospital, and it's not much of an emergency if you have time to sit there and play this game. She might have driven him insane through the trip. I'd like to know what transpired before.
I would find another line of work though. You have to be able to deal with all kinds of stuff from people.
But hey, what could possibly go wrong churning through drivers paid almost nothing rather than building up an experienced driver base perhaps paid at least minimum wage? The company who hired him is more to blame. The pax are to blame also for being so cheap. You get what you pay for.