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Ford SYNC Audio Issues

1462 Views 11 Replies 10 Participants Last post by  Fusion_LUser
Does anyone have problems with the Uber Driver app and audio with Ford SYNC?

I use an iPhone 11 with Ford SYNC and keep running into a problem where after a while, notifications and turn-by-turn instructions come across the stereo as a phone call. This stops music from playing instead of ducking the music.

Earlier this year, I had an iPhone 6 that had this same reaction and I thought it was that phone’s age, so I upgraded and still had the same problem.

I recently rented a fully loaded Ford Edge with a different version of SYNC than my Focus and still had the same problem on that vehicle as well while using the Uber Driver app.

So, that makes 2 different iPhones on 2 different versions of SYNC having the same problem. Makes no difference if I use Bluetooth or USB.
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My 2020 Fusion with Sync 3.4 along with CarPlay (I have a X with the latest iOS) doesn't play well with Uber and I do believe it's Uber.

When I just use a Bluetooth connection if Uber pings for whatever reason Sync treats it like a phone call.

When I am using CarPlay Uber and the radio don't always sync. If a ping comes from Uber the music stops. I found that closing Uber and re-opening gets the two to play a little better and when I get a ping from Uber it just lowers the music for a brief second.
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