I've only done 38 deliveries in two weeks.. been 5-star the whole time until yesterday and went all the way down to 4.33... had one bad delivery that was out of my control the guy said he wanted it at 8:15 and I was 40 minutes early... guy wasn't even going to be at home until 8:15 who orders delivery when they're not at home? but on the app it doesn't tell you at 8:15 it says by 8:15 so why is that my fault.. in my city it says I have to maintain a 4.30... anyway my opinion is that a 5-star rating system for delivery is too subjective we're not rating movies here!!!what if the person doesn't like the shirt I'm wearing...