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BE READY TO GO ! It seems the simple majority of my passengers are not ready standing on the sidewalk, or outside a business when the call for pick up. I have not had experience as a passenger. Do people have to call an uber a few minutes before they are ready ? I arrive to pick up in 1 to 4 minutes after getting pinged and they are still closing their check, still finishing their beers, or saying goodbye or gathering their friends for the ride. I picked up a lady on Washington who I had to call to tell her I was waiting. I was at the address she pinned but I didn't see her. I told her the address where I was and she said she didn't think she was there. Said she was at a loft. Oh that's *really* helpful. Every block has them. She eventually came out of a building down the block and across the street.

I wait a lot when I pick up at Soulard bars. I am thinking about not going into that neighborhood, unless the person is at a residence, not a bar.

Picked up 4 guys at a hotel in NW county who wanted a ride to the Hollywood Casino. I arrived shortly after the ping. The guys were still getting their act together and said they'd be a few minutes. They were hanging outside in the parking lot smoking. I turned on the fare because I thought I should get paid for the long wait. The dude paying for the ride noticed and wasn't cool with that, so I turned off the fare and gave him back 3 bucks and he requested the ride again when they were ready and they got their 6 minute ride.

I always would like to treat my passengers with respect, but sometimes it tests my patience. Maybe I'm not cut out for this business. Maybe just not in St. Louis.
 

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BE READY TO GO ! It seems the simple majority of my passengers are not ready standing on the sidewalk, or outside a business when the call for pick up. I have not had experience as a passenger. Do people have to call an uber a few minutes before they are ready ? I arrive to pick up in 1 to 4 minutes after getting pinged and they are still closing their check, still finishing their beers, or saying goodbye or gathering their friends for the ride. I picked up a lady on Washington who I had to call to tell her I was waiting. I was at the address she pinned but I didn't see her. I told her the address where I was and she said she didn't think she was there. Said she was at a loft. Oh that's *really* helpful. Every block has them. She eventually came out of a building down the block and across the street.

I wait a lot when I pick up at Soulard bars. I am thinking about not going into that neighborhood, unless the person is at a residence, not a bar.

Picked up 4 guys at a hotel in NW county who wanted a ride to the Hollywood Casino. I arrived shortly after the ping. The guys were still getting their act together and said they'd be a few minutes. They were hanging outside in the parking lot smoking. I turned on the fare because I thought I should get paid for the long wait. The dude paying for the ride noticed and wasn't cool with that, so I turned off the fare and gave him back 3 bucks and he requested the ride again when they were ready and they got their 6 minute ride.

I always would like to treat my passengers with respect, but sometimes it tests my patience. Maybe I'm not cut out for this business. Maybe just not in St. Louis.
When you arrive send them a text after 5 min tell them you are waiting and that the trip will start in 3 min. Then call them after 3 min more and tell them you have to start the trip if you have to wait for them any longer. As far as the drunks or bars go I don't work them so I do not have those problems.
 

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I agree that they should be ready, but what is interesting is that I have had a few Pax lately tell me that their App showed I was still 1-2 minutes out when I was waiting at their door. These are repeat customers who have always been ready so I believe what they are saying. Best thing is to text them when you arrive, and if there is no answer, follow up with a call.
 

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I can certainly understand your frustration. However, there is no established rules of passenger etiquette for Uber, it really hasn't been around that long.

Hopefully by airing your complaints, it might help to establish etiquette.

The reality is that passengers only know what they've been told in regards to Uber. That you'll wait up to 5 minutes, and like this Uber release indicates, you strive to be "everyone's private driver". This is something new in the ride for hire industry, and Uber is nothing like taxis so taxi etiquette can be disregarded.
 

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I the past I've read that we are supposed to make an effort to contact them if we want to be sure of getting the cx fee, IF they contest it. So I do every time. Plus some don't get the notification that we arrived. The app is wonky. If no reply to either, I'm gone. The reason I don't go at 5:01 is my car clock is even minutes, not seconds, and I don't want to lost $3.75 for a few seconds.

I'm on my way out the door now, so I don't have time to locate the link, but will do that when I return.
 

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As soon as I am stopped, my ride timer starts. It is set at 5 minutes and 15 seconds. They get a text telling them, a) The car they should be looking for & b)unopened alcohol is allowed to ride in the trunk. They get a call at two minutes, and I collect a no show fee after the timer stops if they are not in the car. Collect your fee and move on.
 

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Based on the research I have done, this is what I do. When I arrive at the pin, I double check the address to where I am sitting, if I can. Then I start a 5 min timer, and make sure that Uber has confirmed I have arrived. After a Min, I text the Pax "Your Uber is out front". After my 5 min timer runs out, and If I have not heard from the Pax, I guess I am generous and give them an extra min just to make sure I get the time credit. Then I cancel the ride as a no-show.

I had a pax last night, where I was sitting in the middle of a one way street. They got to my car with a 1:13 left on my watch. They came into my car and was like "oh thanks for waiting".
I went: "No problem, you had like a Minute 13 left on my timer. "
They go: "Oh? we have a time limit?"
I said: "Yep you get 5 min after we arrive, if you are not here, you could get charged a Trip Cancel fee"

But earlier in the day, I picked up a Pax from the hospital. I waited a bit longer because the Pax ordered a ride for somebody who was leaving the hospital, but they kept me in loop with text messages.

Some Pax may not know. But I agree with you, they need to be at least ready to walk out the door when we arrive, but hey after 5 min you get cancelation fee, it's still money.
 

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I text them the moment I pull up with my name so they can verify my name when I ask, that I've arrived, and with my van description. I text again at 4 1/2 minutes stating my wait time is about to expire and asking if they still need an Uber. No reply is cancel at 5 1/2 but I'll wait a bit if they are polite and responsive.

You can't rely on Uber's arrival notification. It's a low priority for their system it seems.

For Soulard and other high traffic college bars, I often call before I even move to ensure they aren't slurring inebriated, know where they are, and are ready. Outside of surge, I have a low tolerance anymore.

I'm thinking I'm going to test giving them instructions like, walk out of the front door, turn right and walk one block to such and such intersection to see if I can avoid traffic and get them in motion. I'm thinking giving them instructions will motivate them to get started on herding the squirrels out the door and to the pick up. I'll probably send this shortcutted text after screening them by phone.
 

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Who has the time to do all that? So if they flunk your test, you drive away? The way we conduct ourselves reflects on all Uber drivers. People talk.
The goal is to be cautious about who you pick up out of college bars.

Of course people talk. You want them to talk and start getting the idea that if you get too loaded at a college bar or are unwilling or unable to act like an adult, they better have a Plan B to the "ubering" idea of getting home.

As a cab driver back in the day, I took a call for a Centre Ave. college bar, they started hauling out one college dude who had to be carried out and they intended on loading him like a log in the back seat. I got out and told them clearly, not in this cab. The coeds argued for a minute or so, the cops stopped and told them that if the cabbie isn't going to take him, he didn't have to.

I probably wouldn't think that going with all of these tests by texts is a good idea. But the basic idea and the goal behind it, are solid.
 

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Who has the time to do all that? So if they flunk your test, you drive away? The way we conduct ourselves reflects on all Uber drivers. People talk.
Are you replying to me? I use keyboard shortcuts so it literally takes seconds except for the phone call if it's a college bar or bar closings. That call is unavoidable if you want to avoid pukers.
 

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After reading some of these post, some of you need a customer service class. One you do not have to wait for long periods of time, but you need to remember you are providing a service. No PAX, no pay! If you are picking someone up at a club or bar, don't expect them to be there in 5 minutes or less. Always, always exceed customer expectations.
 

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After reading some of these post, some of you need a customer service class. One you do not have to wait for long periods of time, but you need to remember you are providing a service. No PAX, no pay! If you are picking someone up at a club or bar, don't expect them to be there in 5 minutes or less. Always, always exceed customer expectations.
Actually, you are wrong when it comes to Uber. Pax don't show, there is a "no show" fee which is sometimes higher than what the trip would have brought.

5 minutes is an eternity to wait for someone. Any one can evacuate a bar room in less that a minute
 

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I text them the moment I pull up with my name so they can verify my name when I ask, that I've arrived, and with my van description. I text again at 4 1/2 minutes stating my wait time is about to expire and asking if they still need an Uber. No reply is cancel at 5 1/2 but I'll wait a bit if they are polite and responsive.

You can't rely on Uber's arrival notification. It's a low priority for their system it seems.

For Soulard and other high traffic college bars, I often call before I even move to ensure they aren't slurring inebriated, know where they are, and are ready. Outside of surge, I have a low tolerance anymore.

I'm thinking I'm going to test giving them instructions like, walk out of the front door, turn right and walk one block to such and such intersection to see if I can avoid traffic and get them in motion. I'm thinking giving them instructions will motivate them to get started on herding the squirrels out the door and to the pick up. I'll probably send this shortcutted text after screening them by phone.
 

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RamzFanz, in your last paragraph, you are giving instructions to your rider on what to do to pass your "test". This would considered insulting to a sober rider. Good luck with that shortcut.
 

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I waited for a pax close to 8min. He gets in the car stating sorry for the wait that he doesn't like to wait for Uber to arrive. I didn't respond in obvious dissapointment. I think he had that awkward thought process about what he just said. He reached into his pocket and tipped me $5 as I was driving. 1 in a 1000 pax.
 
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