[Craig11]

I have now been fired from all rideshare companies. I never got very far with any of them.

my main question is if other Uber drivers experience this and how do they keep such high ratings. I can provide more details on specific incidents.

I first got fired with RideAustin and Lyft. by then i had finally figured out that you have to drive VERY CAREFULLY. sometimes in Austin downtown traffic i might turn left onto a main street even when there is slowly oncoming traffic because i knew they would let me through since it was soooo busy. things like that would get me bad ratings and i got fired.

With Uber they gave me more of a chance to get my ratings back up after the first couple bad ratings i made it to around 150 rides I think.

I would get complaints for professionalism and that was when i finally learned that if you tell someone "no" for any reason whatsoever they will rate you badly. It also took me awhile to learn that if the pickup process was not completely seamless, that is a 1-star rating. I figured a passenger would be understanding if I was parked across the street (its hard to deal with traffic and watchout for street numbers on buildings to find the right spot) , or had to park a little bit away from them since the pickup location was in the middle of the road.

I learned to simply cancel these types of trips before they started but the damage was already done.
Many people would want me to wait for them while they ran errands or made multiple stops (this is maybe 15% of riders)

I was doing good after that. had straight 5-star ratings for like two weeks. brought my rating from a 4.1 to a 4.48

Then yesterday I had a few bad ratings for whatever reason and i fell to a 4.41 then got fired that same day (before all my passengers even had gotten around to rating me for their trip).

There was a few people that i know who rated me bad and I almost didn't pick them up. Ive had someone really give me vehicle a strange look and complain about the air conditioning the whole way then rate me poorly afterwards. so i always look at their face or even the slightest of comments like, "is this your first time?" or "are you ok?" when they are getting in, because those always end up being bad ratings.


The people i had yesterday one of them looked like they had a scowl and the other one was wearing these ray bahns and a polo and said "ill just get in the ****ing front". i don't know why i didn't cancel the ride immediately with them but i figured other uber drivers don't have to do this sort of extreme cautious vetting. I told him i couldn't wait for him while he was in the bank because its not worth it for me. But he seemed like he totally understood and said stuff like "yeah i always ask because i get how it is for drivers". I told him i really appreciated that but he still rated me badly.

I got a 4-star rating and reported for "conversation" after this girl kept asking me question and for tunes when i was in the middle of trying to back up into traffic and turn on a busy street. I answered her but not immediately.

They kept asking if it was legal to ride in my pickup bed also. that didn't register in my brain as telling someone "no" so i started the ride.

Do other drivers have to lock their doors and just drive off if someone comes off the wrong way just to preserve their ratings?

I drive a four door pickup truck 2016 ford, its very nice.

I got

 

[tcc83]

If you have a nice car, there is clearly more to the story with the low ratings. I have a 2010 highlander and have maintained a 4.93 over 1500 rides with Uber and I haven’t been trying, don’t offer water/snacks. Does your ac work? What are the main complaints about?

 

[Craig11]

I gave you like five different stories.
I get flagged for everything, Professionalism, safety, conversation.

I have 70 5-star ratings so its not something i'm doing every time.

 

[tohunt4me]

I have now been fired from all rideshare companies. I never got very far with any of them.

my main question is if other Uber drivers experience this and how do they keep such high ratings. I can provide more details on specific incidents.

I first got fired with RideAustin and Lyft. by then i had finally figured out that you have to drive VERY CAREFULLY. sometimes in Austin downtown traffic i might turn left onto a main street even when there is slowly oncoming traffic because i knew they would let me through since it was soooo busy. things like that would get me bad ratings and i got fired.

With Uber they gave me more of a chance to get my ratings back up after the first couple bad ratings i made it to around 150 rides I think.

I would get complaints for professionalism and that was when i finally learned that if you tell someone "no" for any reason whatsoever they will rate you badly. It also took me awhile to learn that if the pickup process was not completely seamless, that is a 1-star rating. I figured a passenger would be understanding if I was parked across the street (its hard to deal with traffic and watchout for street numbers on buildings to find the right spot) , or had to park a little bit away from them since the pickup location was in the middle of the road.

I learned to simply cancel these types of trips before they started but the damage was already done.
Many people would want me to wait for them while they ran errands or made multiple stops (this is maybe 15% of riders)

I was doing good after that. had straight 5-star ratings for like two weeks. brought my rating from a 4.1 to a 4.48

Then yesterday I had a few bad ratings for whatever reason and i fell to a 4.41 then got fired that same day (before all my passengers even had gotten around to rating me for their trip).

There was a few people that i know who rated me bad and I almost didn't pick them up. Ive had someone really give me vehicle a strange look and complain about the air conditioning the whole way then rate me poorly afterwards. so i always look at their face or even the slightest of comments like, "is this your first time?" or "are you ok?" when they are getting in, because those always end up being bad ratings.

The people i had yesterday one of them looked like they had a scowl and the other one was wearing these ray bahns and a polo and said "ill just get in the &%[email protected]!*ing front". i don't know why i didn't cancel the ride immediately with them but i figured other uber drivers don't have to do this sort of extreme cautious vetting. I told him i couldn't wait for him while he was in the bank because its not worth it for me. But he seemed like he totally understood and said stuff like "yeah i always ask because i get how it is for drivers". I told him i really appreciated that but he still rated me badly.

I got a 4-star rating and reported for "conversation" after this girl kept asking me question and for tunes when i was in the middle of trying to back up into traffic and turn on a busy street. I answered her but not immediately.

They kept asking if it was legal to ride in my pickup bed also. that didn't register in my brain as telling someone "no" so i started the ride.

Do other drivers have to lock their doors and just drive off if someone comes off the wrong way just to preserve their ratings?

I drive a four door pickup truck 2016 ford, its very nice.

I got

You are now Trained for TAXI !

 

[Jay Dean]

I have now been fired from all rideshare companies. I never got very far with any of them.

my main question is if other Uber drivers experience this and how do they keep such high ratings. I can provide more details on specific incidents.

I first got fired with RideAustin and Lyft. by then i had finally figured out that you have to drive VERY CAREFULLY. sometimes in Austin downtown traffic i might turn left onto a main street even when there is slowly oncoming traffic because i knew they would let me through since it was soooo busy. things like that would get me bad ratings and i got fired.

With Uber they gave me more of a chance to get my ratings back up after the first couple bad ratings i made it to around 150 rides I think.

I would get complaints for professionalism and that was when i finally learned that if you tell someone "no" for any reason whatsoever they will rate you badly. It also took me awhile to learn that if the pickup process was not completely seamless, that is a 1-star rating. I figured a passenger would be understanding if I was parked across the street (its hard to deal with traffic and watchout for street numbers on buildings to find the right spot) , or had to park a little bit away from them since the pickup location was in the middle of the road.

I learned to simply cancel these types of trips before they started but the damage was already done.
Many people would want me to wait for them while they ran errands or made multiple stops (this is maybe 15% of riders)

I was doing good after that. had straight 5-star ratings for like two weeks. brought my rating from a 4.1 to a 4.48

Then yesterday I had a few bad ratings for whatever reason and i fell to a 4.41 then got fired that same day (before all my passengers even had gotten around to rating me for their trip).

There was a few people that i know who rated me bad and I almost didn't pick them up. Ive had someone really give me vehicle a strange look and complain about the air conditioning the whole way then rate me poorly afterwards. so i always look at their face or even the slightest of comments like, "is this your first time?" or "are you ok?" when they are getting in, because those always end up being bad ratings.

The people i had yesterday one of them looked like they had a scowl and the other one was wearing these ray bahns and a polo and said "ill just get in the &%[email protected]!*ing front". i don't know why i didn't cancel the ride immediately with them but i figured other uber drivers don't have to do this sort of extreme cautious vetting. I told him i couldn't wait for him while he was in the bank because its not worth it for me. But he seemed like he totally understood and said stuff like "yeah i always ask because i get how it is for drivers". I told him i really appreciated that but he still rated me badly.

I got a 4-star rating and reported for "conversation" after this girl kept asking me question and for tunes when i was in the middle of trying to back up into traffic and turn on a busy street. I answered her but not immediately.

They kept asking if it was legal to ride in my pickup bed also. that didn't register in my brain as telling someone "no" so i started the ride.

Do other drivers have to lock their doors and just drive off if someone comes off the wrong way just to preserve their ratings?

I drive a four door pickup truck 2016 ford, its very nice.

I got

My guess man is this, you drive a pickup. People want things simple and vanilla, you did nothing wrong as a driver, you just drive a pickup man lol I'm not laughing at that but laughing at how shallow the pax are, if you really want to do this bs, just get a beater 4 door (anything) cab like car.

 

[Ziggy]

My guess man is this, you drive a pickup. People want things simple and vanilla, you did nothing wrong as a driver, you just drive a pickup man lol I'm not laughing at that but laughing at how shallow the pax are, if you really want to do this bs, just get a beater 4 door (anything) cab like car.

Several friends drive pickups with Uber, one of my friends averages $1,300/week on X with his pickup.

My guess is that people are complaining about something else against the OP. As he got canned by all 3 RS companies.

There's a driver still driving for Uber that totaled his car twice and he's still driving as of last week

 

[Kodyhead]

I gave you like five different stories.
I get flagged for everything, Professionalism, safety, conversation.

I have 70 5-star ratings so its not something i'm doing every time.

Some random bs complaints is expected, some people you will never make happy is expected but this many complaints to get rid of you sounds like it wasn't a good fit.

Do you have other customer service experience?

Several friends drive pickups with Uber, one of my friends averages $1,300/week on X with his pickup.

My guess is that people are complaining about something else against the OP. As he got canned by all 3 RS companies.

There's a driver still driving for Uber that totaled his car twice and he's still driving as of last week

Had a driver in north Carolina who claimed 9 accidents lol would of called him a liar but asked me to stop cursing as he was a reverend or minister I forget

 

[Jay Dean]

Several friends drive pickups with Uber, one of my friends averages $1,300/week on X with his pickup.

My guess is that people are complaining about something else against the OP. As he got canned by all 3 RS companies.

There's a driver still driving for Uber that totaled his car twice and he's still driving as of last week

These new peeps make fun of what doesn't fit their fancy, I could be 100% wrong, but I think these pax have a clear view of what they want, and do whatever else beyond that. again, could be wrong

I think if you are slick with words in a pickup, you can make up for it. But all these pax want is a cab. Not a pickup.

 

[MHR]

I've had a lot of pax complain about having Ubered in a pick-up.

I just tell 'em "it's Texas, people prefer trucks over Piruses."

Pax in ATX are so flipping up-tight.

Drove there Friday and got my first ratings dings in a while.

 

[Kodyhead]

I've had a lot of pax complain about having Ubered in a pick-up.

I just tell 'em "it's Texas, people prefer trucks over Piruses."

Pax in ATX are so flipping up-tight.

Drove there Friday and got my first ratings dings in a while.

Is it because its too high? I was never a pick up guy but have been in some nice ones

I assume we are talking the real 4 door ones

 

[Jay Dean]

In 2018 with these pax, my guess its the pickup, not you at all as a driver, effin sad, and sad I am even saying it.

Is it because its too high? I was never a pick up guy but have been in some nice ones

I assume we are talking the real 4 door ones

You are not a cab. You are someone that does not drive them for them, because you own a truck...basically. Sorry to be a debbie downer.

 

[MHR]

Is it because its too high? I was never a pick up guy but have been in some nice ones

Yes, most complain it's hard to get in and out of.

It's a talent to exit from a tall truck gracefully.

I have a van and people love that it's easy to get in and out of, for some reason that seems to be a pax requirement, easy entry and egress.

 

[Jay Dean]

Look, if you want to do a real cab gig, get a cab ride, stop whining about your personal freedom for a shit job in 2018, you can cry all you want, but if you are not a cab, you are out anyway you slice it, I mean wtf else is there to say lol these pax grew up with a phone and the internet...don't be archaic to them

 

[jlevan]

Ha, come to Detroit, people here don’t give a F bout how you drive. Sounds like you gotta lot of pretentious a holes in Austin.

 

[Kodyhead]

Yes, most complain it's hard to get in and out of.

It's a talent to exit from a tall truck gracefully.

I can see another objection with luggage and if it's raining I guess. Had an issue this morning but i wanted to see all the luggage first to load efficiently

I get short old people who have issues getting in and out sometimes in my SUV

 

[IERide]

Some people just arent cut out for rideshare.. or driving..
PS: you only get ‘fired’ from a job. Your contract was terminated.

 

[Jay Dean]

Ha, come to Detroit, people here don't give a F bout how you drive. Sounds like you gotta lot of pretentious a holes in Austin.

If you come here, you would see, its a shit show of a millenial adult playground, come first before getting confused about what is going on. Pick-ups dont mix in 2018 in Austin, just sayin.

 

[Ziggy]

In 2018 with these pax, my guess its the pickup, not you at all as a driver, effin sad, and sad I am even saying it.

Jay, considering that I know 3 guys doing well with Uber and their pickup trucks, I'd argue that it is something else that caused the OP to get fired from all 3 platforms. Uber rarely fires anyone and generally enrolling in their Professionalism training gets most drivers reinstated. All the other pickup drivers I know have 4 door trucks; maybe the OP had suicide doors.

 

[tcc83]

I think it’s something else too. I know guys doing ok in beaters and trucks that never get shut down. In fact, I don’t know of anybody before now that has been shut down other than for a really high cancel rate. To be “fired” from all 3 speaks to something else going on. I think I would have to really try to get shut down for it to happen.

 

[Ziggy]

I get short old people who have issues getting in and out sometimes in my SUV

I've gotten that complaint too for my SUV. And I've also been thanked for not having the automatic running boards too, so you can't please everyone