Every now and then, when you examine your payment statements, you may find items you may disagree with. For example,
a) They may have recorded the number of trips or fares you have made wrongly,
b) They may have not given you the incentives which you think you should qualify for,
c) The hours you have clocked may be incorrect etc. etc.
If you have any reason to disagree, just take appropriate action. Here's what to do.
1. DON'T PANIC
There is a proper way to get it resolved.
Login to Partners Portal > HELP > PAYMENTS AND REWARDS > Payment Review Request and choose an option which best reflects your situation.
2. DON'T GET ANGRY
Mistakes do happen. Dates and times and other figures may get wrongly recorded.
I really don't think they are going all out to cheat you. Don't call them names.
Getting angry and calling them liars and cheaters will not help.
Do not "threaten" them. Angry or insulting comments may just make whoever is handling your case less interested to help you.
3. RESEARCH THE FACTS
Look carefully at the statement and compare them with your own notes on trip details.
You must get your facts right first before you start writing to them.
Always include the following information in your communications with them.
(Don't assume they know which statement or trip you are referring to.)
Example:
Ho Cheng Peng: Payment Statement
Period Ending: May 30, 2016 4AM +0800
Trip No:
Date and Time:
4. BE POLITE
The Uber support staff are human beings too. They deal with hundreds of cases each week. They all hate to read nasty emails and having to deal with them. When they do come across an email that is actually polite in tone, it can make their day. So, if you want your case to be dealt with carefully, do your best to come across as nice and respectful. Just state your case and back it up with facts that you have gathered.
5. KNOW YOUR DESIRED OUTCOME
In the end, it is just about getting the money that is due to us.
Using the above strategy will give you a better chance to have your case considered and have errors corrected.
NOTES:
I have had many successful outcomes when I applied the above strategy.
I got my money credited back in the next week's statement.
Sometimes, despite your best efforts, they would disagree with you. You may feel cheated or angry.
Evaluate your situation if you still want to drive for the company.
If you can let it go, then just forget about it. (See the bigger picture. Don't just see the small money)
If you had enough of this and you see no future in working with them, just quit.
There is really no point to threaten them.
You can write to the press.
But I doubt they will do a story on it unless they can find an interesting angle to the story.
You can write to the LTA or the government. I am not sure they would direct resources to help you.
Worst case scenario, you can call on THE AVENGERS, and if they are done with their CIVIL WAR, they might take up your case.
Hope the above helps. If you have any better strategies, feel free to share them here.
a) They may have recorded the number of trips or fares you have made wrongly,
b) They may have not given you the incentives which you think you should qualify for,
c) The hours you have clocked may be incorrect etc. etc.
If you have any reason to disagree, just take appropriate action. Here's what to do.
1. DON'T PANIC
There is a proper way to get it resolved.
Login to Partners Portal > HELP > PAYMENTS AND REWARDS > Payment Review Request and choose an option which best reflects your situation.
2. DON'T GET ANGRY
Mistakes do happen. Dates and times and other figures may get wrongly recorded.
I really don't think they are going all out to cheat you. Don't call them names.
Getting angry and calling them liars and cheaters will not help.
Do not "threaten" them. Angry or insulting comments may just make whoever is handling your case less interested to help you.
3. RESEARCH THE FACTS
Look carefully at the statement and compare them with your own notes on trip details.
You must get your facts right first before you start writing to them.
Always include the following information in your communications with them.
(Don't assume they know which statement or trip you are referring to.)
Example:
Ho Cheng Peng: Payment Statement
Period Ending: May 30, 2016 4AM +0800
Trip No:
Date and Time:
4. BE POLITE
The Uber support staff are human beings too. They deal with hundreds of cases each week. They all hate to read nasty emails and having to deal with them. When they do come across an email that is actually polite in tone, it can make their day. So, if you want your case to be dealt with carefully, do your best to come across as nice and respectful. Just state your case and back it up with facts that you have gathered.
5. KNOW YOUR DESIRED OUTCOME
In the end, it is just about getting the money that is due to us.
Using the above strategy will give you a better chance to have your case considered and have errors corrected.
NOTES:
I have had many successful outcomes when I applied the above strategy.
I got my money credited back in the next week's statement.
Sometimes, despite your best efforts, they would disagree with you. You may feel cheated or angry.
Evaluate your situation if you still want to drive for the company.
If you can let it go, then just forget about it. (See the bigger picture. Don't just see the small money)
If you had enough of this and you see no future in working with them, just quit.
There is really no point to threaten them.
You can write to the press.
But I doubt they will do a story on it unless they can find an interesting angle to the story.
You can write to the LTA or the government. I am not sure they would direct resources to help you.
Worst case scenario, you can call on THE AVENGERS, and if they are done with their CIVIL WAR, they might take up your case.
Hope the above helps. If you have any better strategies, feel free to share them here.