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Falsely accused missed a block

2425 Views 11 Replies 6 Participants Last post by  ndlx
Their system is terrible. Is it a new system bug? Anyone here received similar messages ?
1 - 2 of 12 Posts
Must be Amazon's inadequate servers giving you the issues.
Yes, I got it couple of weeks ago. I had two logistics blocks next to each other and when I completed the first one it did not get closed but got bound together with the second one. I checked with the wh person if that's okay since I did not have to scan arrival code. He said I was good to go.
When I completed the second block it did not show up in my earnings. I have sent an email to support which they did not respond to. Next day I got the message that I missed the block. I replied that I have completed the block and informed that I had sent an email already regarding to that.
They adjusted my earnings but in the weekly summary it said:
  • We excluded 1 block(s) from our metrics due to extenuating circumstances.
It still sounded like I made a mistake. This gig is getting worse each day.
This was your mistake. You should've closed out the earlier block by clicking "I'm at the location but the GPS is not working" after you click start navigation back to the wh. Since you didn't, your earlier block never officially ended and you picked up additional packages that was supposed to be for the second block thus you were not able to check in but still was able to pick up (additional) packages.
1 - 2 of 12 Posts
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