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Falsely accused missed a block

2429 Views 11 Replies 6 Participants Last post by  ndlx
Their system is terrible. Is it a new system bug? Anyone here received similar messages ?
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Yes, I got it couple of weeks ago. I had two logistics blocks next to each other and when I completed the first one it did not get closed but got bound together with the second one. I checked with the wh person if that's okay since I did not have to scan arrival code. He said I was good to go.
When I completed the second block it did not show up in my earnings. I have sent an email to support which they did not respond to. Next day I got the message that I missed the block. I replied that I have completed the block and informed that I had sent an email already regarding to that.
They adjusted my earnings but in the weekly summary it said:
  • We excluded 1 block(s) from our metrics due to extenuating circumstances.
It still sounded like I made a mistake. This gig is getting worse each day.
This was your mistake. You should've closed out the earlier block by clicking "I'm at the location but the GPS is not working" after you click start navigation back to the wh. Since you didn't, your earlier block never officially ended and you picked up additional packages that was supposed to be for the second block thus you were not able to check in but still was able to pick up (additional) packages.
"I'm at the location but the GPS is not working" option is not available anymore when you're going to the wh since a lot have abused the system. And the return to the wh option only shows up if you have any returns which I did not. So the block should have been closed once I complete the last delivery.
Which is usually how it works, it only happened once. It definitely was not my mistake.
Only when starting blocks. When returning to WH it always works. You don't work for Amazon, you are an Independent Contractor that has to figure things out and get them done.
Maybe you should read the whole message not just the first phrase. Is that something you are capable of?
I'm not the one that got deactivated for stupidity.
Who said I got deactivated you moron? Seriously head back to elementary and learn to read and comprehend.
But I doubt it would help you anyway.
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