Got one of these after working friday night. Didn't have any problems with any pax and all were high rated (4.8+) maybe 1 or 2 in the 4.7s. Its been 48 hours and still no reply from uber. Wondering if this is permenant deactivation or just one of those "investigations" before they let you back on?
"We are investigating a report from a trip. Your account has been placed on hold while we look into this report.
Please note that this investigation can only be completed by a member of our Trust and Safety Team. It cannot be resolved using other support channels, including the Greenlight Hub and Critical Safety Response Line.
Thank you for your patience while we look into this matter. You should expect to hear from a member of our team soon."
"We are investigating a report from a trip. Your account has been placed on hold while we look into this report.
Please note that this investigation can only be completed by a member of our Trust and Safety Team. It cannot be resolved using other support channels, including the Greenlight Hub and Critical Safety Response Line.
Thank you for your patience while we look into this matter. You should expect to hear from a member of our team soon."