[BostonTaxiDriver]

Yes, most know this by now, but I wondered last month why I hadn't seen ExpressPools for awhile.

Called support today about something else, then asked them to confirm this. So, correct, it doesn't give warning anymore about any incoming ExpressPool pings.

For the few times I'd even consider Pool, I don't want to then have to keep cancelling whenever I see Express. It'll hurt my cancel rate (it's been 20%-25% at times in recent months). I realize Lyft will deactivate for a high cancel rate after warning you, but does Uber really deactivate?

Yet, I don't think Uber has ever warned me about my "shameful" cancellation whereas Lyft will.

Has anybody here been warned by Uber for high cancel rates? Do they text or e-mail the warning, or just notify in the app itself?

 

[bostonwolf]

Why does one or the other make a difference to you?

 

[WelcomeTree]

Why does one or the other make a difference to you?

Part of ther reason I don't do pool at all is because Express is mixed in with it. The pick up locations are often dangerous, and the PAX regularly ask to be dropped off at the door instead of walking a few blocks. At least that's how it was before I swore off pool. I don't feel like arguing with PAX, educating them, or worrying about false flags like professionalism because they want to get back at me for doing what I'm supposed to.

I would occasionally do pools, especially surge pools if express wasn't mixed in.

To OP: I've gotten my cancellation rate as high as 30% one week, was just one of those weeks, and didn't get so much as an email warning.

I'm not sure what the threshold is for warnings then deactivation, and I'm not gonna be the one to test it and find out. Mine usually stays between 10 to 20% - all I can say is you can go up to 30% at least once and be okay.

From what I've heard of uber they might just skip warning and go straight to deactivation, I just do my best to keep it under 20%.

 

[South Shore Driver]

If we do the type of cancel where we arrive and the rider doesn't show I can't imagine Uber gets upset - even though they do include it in the cancellation rate.

 

[DONALDTRUMPSHAIR]

If we do the type of cancel where we arrive and the rider doesn't show I can't imagine Uber gets upset - even though they do include it in the cancellation rate.

You're all so afraid of your boss (Uber).

 

[WelcomeTree]

You're all so afraid of your boss (Uber).

Oh yea, I'm shaking in my boot socks

 

[Ihateyou]

worrying about false flags like professionalism

From what I've heard of uber they might just skip warning and go straight to deactivation, I just do my best to keep it under 20%.

Oh yea, I'm shaking in my boot socks

Kinda seems like you are afraid of what Uber might do.

 

[WelcomeTree]

Kinda seems like you are afraid of what Uber might do.

There are benefits to having a higher rating and avoiding flags. I'm not scared, I'm maintaining what benefits me, but think what you will. And if you think ratings and flags don't effect your Uber income, good, I'll keep what I know to myself

 

[ROTA]

If i had a 2001 corolla with 300k miles. Living on a 300 dollars basement in Worcester and not paying taxes for last 3 years i would do pools all day long.

 

[scamp]

I realize Lyft will deactivate for a high cancel rate after warning you, but does Uber really deactivate?

Yet, I don't think Uber has ever warned me about my "shameful" cancellation whereas Lyft will.

Has anybody here been warned by Uber for high cancel rates? Do they text or e-mail the warning, or just notify in the app itself?

Uber has never sent me any warnings regardings cancellation rates. I've gotten a few canned Uber msgs that it looks like I'm not accepting enough rides and to log off if not available blah blah blah.

My cancellation rate been as high as 37% and never had any problem with Uber. I do usually keep it below 20%.

Lyft gets on my case any time I cancel so I often won't work for them during bar closings or events when cancellation is a necessary tool.

 

[Arb Watson]

If i had a 2001 corolla with 300k miles. Living on a 300 dollars basement in Worcester and not paying taxes for last 3 years i would do pools all day long.

and eat Walmart sandwiches.

 

[ROTA]

and eat Walmart sandwiches.

7eleven