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Welcome to the forums.

Get ready to battle it out with the dreaded Customer Service Reps (CSR's as we call 'em).
Go to the trip ID on the partners.uber.com portal and then e-mail [email protected] and let them know what they need to adjust.

As for why this could be happening, aside from Uber's weird platform, have you tried restarting your phone before you start your shift? Phones will be phones.

Try checking your signal every now and then. If you're picking up pax where there is spotty coverage, the server will think you went offline.

Uber On!
 
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