[mikesimmers]

Hey. So, I just switched over to a new car and now the app isn't showing anything for Driving Preferences. It SHOULD say UberX and UberEats, but it is not. Has anyone had this problem? If so, how did you fix it? Backstory: I've only been driving for UberEats for like a month or so. I am very new to this so far. Uber Help has not been any help. Just going in circles.

I have force quit. I have signed out and signed back in. I have deleted the app and redownloaded. Unfortunatley, since COVID-19 is still around, the Greenlight Hubs are down too. As well, as the phone number. So, right now I feel like I'm just running in place and getting nowhere. So I thought I'd give this a try.

Attached photo shows what I see when I click the dj switchboard for Driving Preferences. If you can help, that would be awesome.

 

[Jst1dreamr]

Hey. So, I just switched over to a new car and now the app isn't showing anything for Driving Preferences. It SHOULD say UberX and UberEats, but it is not. Has anyone had this problem? If so, how did you fix it? Backstory: I've only been driving for UberEats for like a month or so. I am very new to this so far. Uber Help has not been any help. Just going in circles.

I have force quit. I have signed out and signed back in. I have deleted the app and redownloaded. Unfortunatley, since COVID-19 is still around, the Greenlight Hubs are down too. As well, as the phone number. So, right now I feel like I'm just running in place and getting nowhere. So I thought I'd give this a try.

Attached photo shows what I see when I click the dj switchboard for Driving Preferences. If you can help, that would be awesome.

If you are still getting pings for both X & eats I would just continue on. If not I think you have already tried most things that I could have suggested. Good luck.

 

[mikesimmers]

If you are still getting pings for both X & eats I would just continue on. If not I think you have already tried most things that I could have suggested. Good luck.

Im not. It won't let me when I tap the GO button. Literally nothing happens.

 

[Jst1dreamr]

Im not. It won't let me when I tap the GO button. Literally nothing happens.

Then your problem is not in the driving preferences it sounds like you just can't sign onto the app. That is totally different.

You already deleted and re-installed so now you are back to contacting uber. Maybe someone else might give some tips on other ways to do that.

 

[mikesimmers]

Then your problem is not in the driving preferences it sounds like you just can't sign onto the app. That is totally different.
You already deleted and re-installed so now you are back to contacting uber. Maybe someone else might give some tips on other ways to do that.

Thanks anyways!!

 

[islanddriver]

Thanks anyways!!

reset your phone. something on your phone is blocking uber. then reinstall all your apps starting with uber .to see if it works

 

[mikesimmers]

reset your phone. something on your phone is blocking uber. then reinstall all your apps starting with uber .to see if it works

Yeahhhhhh. That didn't work.

 

[Tony73]

Yeahhhhhh. That didn't work.

Heard of similar problem in the past. Once you do eats they want you to stay eats. That's why I never did it.

 

[mikesimmers]

Heard of similar problem in the past. Once you do eats they want you to stay eats. That's why I never did it.

That's fine. AT LEAST give me back Eats. So I can make some money lol

 

[Lute Byrt]

The best way to get rid of eats is by eating the food once you receive it. I recommend leaving the restaurant and starting the trip, then simply marking "Food lost" as you drive away. I tend to pick a nice meal first. If that does not work the first time, then try step one again. Continue repeating step one until desired result is obtained. You might choose to have a little time between repeating step one so that your food can digest. Enjoy! Bon appetit!

 

[mikesimmers]

FINALLY got it fixed! Phone support worked today.

 

[islanddriver]

FINALLY got it fixed! Phone support worked today.

so what was the problem and how did they fix it.

 

[mikesimmers]

The problem initially was that I was still set up for Uber in Cleveland. But now that I have moved to North Carolina, they needed to do a background check for NC. I had everything changed on the app and through the website to NC, but Uber had not changed it on THEIR end yet. They said it could take anywhere between 3-5 business days...it literally took less than 5 minutes because the Uber agent pushed everything through. If you have this problem, CALL them first instead of going through Twitter or help desk on the app.

 

[Ambiguous]

this happens to me every single time i get a new car, have to call support

 

[197438]

Hey. So, I just switched over to a new car and now the app isn't showing anything for Driving Preferences. It SHOULD say UberX and UberEats, but it is not. Has anyone had this problem? If so, how did you fix it? Backstory: I've only been driving for UberEats for like a month or so. I am very new to this so far. Uber Help has not been any help. Just going in circles.

I have force quit. I have signed out and signed back in. I have deleted the app and redownloaded. Unfortunatley, since COVID-19 is still around, the Greenlight Hubs are down too. As well, as the phone number. So, right now I feel like I'm just running in place and getting nowhere. So I thought I'd give this a try.

Attached photo shows what I see when I click the dj switchboard for Driving Preferences. If you can help, that would be awesome.

A few weeks ago I noticed that Eats had disappeared from my options. I thought it was because I told them, when picking up my free masks/santizers, that I don't typically drive Eats. It was temporary. Now the problem I have is that they automatically turn on Eats without my permission, and I don't realize it until they send me to fetch a coffee for someone too afraid to come outside but who cares nothing about whether I get sick while running his/her errands.

 

[Seamus]

Now the problem I have is that they automatically turn on Eats without my permission,

This has been going on forever. Can happen either way, turning on Eats or X when you have turned them off. It's annoying but best to check your driver preferences each time you log on.

 

[Timinftl]

Im not. It won't let me when I tap the GO button. Literally nothing happens.

Didn't say how different a car, might be worth asking

The problem initially was that I was still set up for Uber in Cleveland. But now that I have moved to North Carolina, they needed to do a background check for NC. I had everything changed on the app and through the website to NC, but Uber had not changed it on THEIR end yet. They said it could take anywhere between 3-5 business days...it literally took less than 5 minutes because the Uber agent pushed everything through. If you have this problem, CALL them first instead of going through Twitter or help desk on the app.

Call who ??? Name and number please ? PM me if can't post please

 

[Tony73]

Noticed that on mine. Never did eats so only showed X/poo since poo is not a thing right now figured X is the only option available. Maybe they don’t want you to toggle anything off? 😏

 

[Uberguyken]

Just a thought. Go to your browser and make sure your cookies are enabled. Uber uses cookies to run.. found out the hard way once after turning mine off and I couldn't log in for a day till I figured it out.

Who knows... Might help.

 

[Tony73]

Try sliding your finger up and then click on the bottom right (slider icon) mine showed medics off and X on.