The so-called support I have been receiving from Uber's Driver Support Team is literally the worst customer support I have ever experienced anywhere in the world. If I had more time, I could write a novelette about what I have experience over the past 14 weeks. For now, suffice to say that a simple change in my longstanding account has become a non-stop nightmare in which one issue shows up that will take anywhere from 12 hours to 10 days to resolve, after which I will receive a message, which I don't receive.
When I reach out again, there is all of a sudden a different issue, and I am told that the original one actually never existed. I am told my background check is not completed and I can check the status on the checkr website. That website shows it was complete on the same day it was ordered. When I point out this discrepancy I am told it is not a discrepancy.
The app contradicts itself, the support people contradict themselves, supervisors call with promises which are not met, etc...
The icing on the cake today, after expiration of the last resolution promise time period, was repeated responses to an inquiry from me that did not address my inquiry at all, followed by a call from a supervisor that said he called to apologize for and clear up the confusion. Instead he also refused to actually address my inquiries or to answer my direct question about what was actually causing the delay, and continued repeating the same non sequitur responses I was getting in the messages.
One could come to the conclusion that the Uber support staff are either developmentally challenged or are actually trained not to listen, to be noncommittal and secretive, and not to offer any real support to their drivers.
The bottom line: I have not been able to "go online" for more than 14 weeks due to a simple change.
When I reach out again, there is all of a sudden a different issue, and I am told that the original one actually never existed. I am told my background check is not completed and I can check the status on the checkr website. That website shows it was complete on the same day it was ordered. When I point out this discrepancy I am told it is not a discrepancy.
The app contradicts itself, the support people contradict themselves, supervisors call with promises which are not met, etc...
The icing on the cake today, after expiration of the last resolution promise time period, was repeated responses to an inquiry from me that did not address my inquiry at all, followed by a call from a supervisor that said he called to apologize for and clear up the confusion. Instead he also refused to actually address my inquiries or to answer my direct question about what was actually causing the delay, and continued repeating the same non sequitur responses I was getting in the messages.
One could come to the conclusion that the Uber support staff are either developmentally challenged or are actually trained not to listen, to be noncommittal and secretive, and not to offer any real support to their drivers.
The bottom line: I have not been able to "go online" for more than 14 weeks due to a simple change.
