App not connecting to server when I try to see my earnings. Does anyone know how to fix this? I've restarted, reinstalled, and changed password nothing seems to work.
I do have an Internet connection one section of the app is having server issues. The app opens but when I try to see earnings I get a server messageI would guess you don't have an internet connection. Check that you can access other sites from your phone. Sometimes the uber servers are overloaded or down but it's usually not persistent. Check your earnings through the web and see if that works.
I have IOS and this issue has been persistent since last night when I was doing rides. It does go from LTE to 3G at times but it wasn't an issue til last night. Now no matter what connection I have it's the same error messageIt doesn't appear that there is a connection issue to the uber servers:
View attachment 34937
The issue you have is typical when you go from LTE to 3G. Do you have good signal on LTE now?
Edit: There was a new version v 3.82.1 for android that was just pushed out. If you're using android you can verify that you have this version.
Good luck with your support request. While you wait, the rest of us can look at our earnings data all day long.Getting a ping response from the IP address associated with uber.com only means that the server which hosts Uber's website is currently up and running.
The issue you have is not related to accessing their website, but accessing earnings data via the app. There's no way we can diagnose the cause of the problem from here. "Support" won't be able to either; the best you could hope for is to report the problem to them and hope that they escalate it to the relevant tech team.
Thanks, but I don't tend to submit requests to Uber support for things which the support drones have no knowledge of or ability in. I'm not saying people should not contact support for technical issues, but for me it's always been a waste of time.Good luck with your support request.
Yep mine works too, thanks guysThanks, but I don't tend to submit requests to Uber support for things which the support drones have no knowledge of or ability in. I'm not saying people should not contact support for technical issues, but for me it's always been a waste of time.
Anyway, they've now fixed whatever problem they were having with pay statement generation; it works ok once again.
It's a bit more complicated than "the servers" being up (everything works fine) or "the servers" being down (nothing works). "The servers" is a pretty meaningless concept in the case of an operation like Uber's - their systems are comprised of vastly technologically different system types (ride allocation, fare calculation, billing, trip datastore, accounting etc etc) which span multiple programming languages and architectures, are from different software developers and suppliers, and reside in disparate data centers / server farms which are distributed globally.Please note that the servers are NOT down and haven't been the whole day. Unless you try to connect to a different server than I do....