That's the problem. They spend so much on marketing, I always felt that with their low rates there simply wasn't enough butter to spread into customer service, so I never have used them.Geico commercials are the best, but their insurance is subpar.
For me, their rates were slightly higher but wasn’t getting anything more because of it. Like you said they spend so much on marketing. What good are all their commercials if they don’t attract or retain customers. It’s like Uber spitting out old drivers and constantly advertising to recruit new ones that don’t stay.That's the problem. They spend so much on marketing, I always felt that with their low rates there simply wasn't enough butter to spread into customer service, so I never have used them.