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Discussion Starter · #1 ·
Yesterday afternoon went to pick up a rider at the Home Depot on North Avenue. Rider wanted to load two large house plants into the cargo area of my car---a hatchback. There was no way that they were going to fit back there. Rider started berating me that I did not have rope to tie down the hatch and that I should not be allowed to drive a car for Uber that can't carry cargo. I told him that even if I did have rope there was no way I could drive around with the hatchback door up. I drove off and collected the cancellation fee as I had not started the trip.

Have had nothing but problems at Home Depot or similar home improvement stores. I have riders try to get 2x4's, window a/c units, large screen tv's, etc. into my car.

Done with accepting ride requests from these types of places.
 

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Discussion Starter · #3 ·
The main lesson that I have learned early on driving for Uber is NOT to start the trip until you are reasonably satisfied that this isn't going to be a s**t trip. Doesn't guarantee that it won't be but at least you are eliminating some of the potential issues early on.
 

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Yesterday afternoon went to pick up a rider at the Home Depot on North Avenue. Rider wanted to load two large house plants into the cargo area of my car---a hatchback. There was no way that they were going to fit back there. Rider started berating me that I did not have rope to tie down the hatch and that I should not be allowed to drive a car for Uber that can't carry cargo. I told him that even if I did have rope there was no way I could drive around with the hatchback door up. I drove off and collected the cancellation fee as I had not started the trip.

Have had nothing but problems at Home Depot or similar home improvement stores. I have riders try to get 2x4's, window a/c units, large screen tv's, etc. into my car.

Done with accepting ride requests from these types of places.
I have no problem picking up anyone at home Depot or grocery stores, as long as the request is for UberXL. I have a Ford mini-van and if I see that the entire cargo area is going to be filled up or they have any kind of building materials, I'll cancel a Pool or X call before starting the trip. I just don't like being taken advantage of.
 

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Discussion Starter · #8 ·
If the load is ridiculous, point to the little trucks Home Depot has parked in the front and available for rent by the hour.
That's exactly what I told him. As another poster said, U-Haul signs not posted on the sides of our cars.

Same goes for grocery shoppers that ask you to help them get groceries out of your trunk. Have had young, otherwise healthy young women ask me to take the bags out of my car and help carry them p to their front steps. I always tell them that I have a bad wrist and can't lift anything. Give them a choice----get the crap out of the car yourself or stand there and watch me drive off.
 

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I cringe getting these kinds of pings, my run ins were people getting off of work tho most of time so either a bag of small groceries or nothing at all just a want to get home attitude haha
 

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The main lesson that I have learned early on driving for Uber is NOT to start the trip until you are reasonably satisfied that this isn't going to be a s**t trip. Doesn't guarantee that it won't be but at least you are eliminating some of the potential issues early on.
Not just 'don't start the trip', but don't even 'unlock the doors' - until you like what you see & hear!

Easier to calmly and safely drive away from trouble, than to have to kick it out!
 

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I have an XL and got requested from home Depot. Most times I comply but had 2 instances where someone wanted to put OSB board and 2x4s in my MKT. I told them I'm not putting that crap on my leather seats and told them to try again for another XL. The other time I cancel it was a 12x8 area rug. I said no again. They were like what are we supposed to do. I said,"don't know don't care." I'm still digging slivers out of my trunk carpet from a stupid end table made out of junk.
 

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I learned my lesson too. Target store Melrose Park on North Ave. I approach and a lady has like 200 grocery bags in a shopping cart. I open the cargo door from my Jeep Liberty, and didn't help her. She took like 20 min to load all the bags. At the end I couldn't even see the rear from my rear view mirror. Took her home but this time a helped her, so I don't waist any time, and no tip . Next I approach grocery or any store, look and see if pax has several items and then make a decision to cancel or not, and drive away....
 

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... same with pets. I prefer not to take pets in my car, and have no qualms about letting the riders know that I don't have the same love for their pets as they do.
Cleaning up someone pets' hairs/poops/smell isn't part of my bargain with Uber.
 

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Yesterday afternoon went to pick up a rider at the Home Depot on North Avenue. Rider wanted to load two large house plants into the cargo area of my car---a hatchback. There was no way that they were going to fit back there. Rider started berating me that I did not have rope to tie down the hatch and that I should not be allowed to drive a car for Uber that can't carry cargo. I told him that even if I did have rope there was no way I could drive around with the hatchback door up. I drove off and collected the cancellation fee as I had not started the trip.

Have had nothing but problems at Home Depot or similar home improvement stores. I have riders try to get 2x4's, window a/c units, large screen tv's, etc. into my car.

Done with accepting ride requests from these types of places.
Hey blackjackross, I got a yard of some wet concrete. Can we just throw down some plastic and put it in your backseat?
 

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Yesterday afternoon went to pick up a rider at the Home Depot on North Avenue. Rider wanted to load two large house plants into the cargo area of my car---a hatchback. There was no way that they were going to fit back there. Rider started berating me that I did not have rope to tie down the hatch and that I should not be allowed to drive a car for Uber that can't carry cargo. I told him that even if I did have rope there was no way I could drive around with the hatchback door up. I drove off and collected the cancellation fee as I had not started the trip.

Have had nothing but problems at Home Depot or similar home improvement stores. I have riders try to get 2x4's, window a/c units, large screen tv's, etc. into my car.

Done with accepting ride requests from these types of places.
What cancellation type do you use for these types of issues? "Rider requested cancel" ? Do you follow up with a help ticket in case rider complains or no?
 

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Discussion Starter · #17 ·
Hey blackjackross, I got a yard of some wet concrete. Can we just throw down some plastic and put it in your backseat?
Lol. I'm sure some millennial will want me to go out to some suburban area farm and pick up a load of horse manure to spread on their city garden

What cancellation type do you use for these types of issues? "Rider requested cancel" ? Do you follow up with a help ticket in case rider complains or no?
I've used the Rider requested cancel option and did the email dispute game with Uber support, In the case I cited, I used the rider had too much luggage or whatever the exact wording is for that category of cancellation. Got paid the cancellation fee with no hassle from Uber.
 

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I learned my lesson too. Target store Melrose Park on North Ave. I approach and a lady has like 200 grocery bags in a shopping cart. I open the cargo door from my Jeep Liberty, and didn't help her. She took like 20 min to load all the bags. At the end I couldn't even see the rear from my rear view mirror. Took her home but this time a helped her, so I don't waist any time, and no tip . Next I approach grocery or any store, look and see if pax has several items and then make a decision to cancel or not, and drive away....
Have your eyes open and doors closed, last minute decision until you know what you are getting yourself into
 
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