Ran a call from midtown to NRG area last night with a 2.8 surge. After I completed, it showed I just got paid for a regular trip. Emailed support and they said they assure me there wasn't a surge. WTF. I was looking right at it when the call came in. Bastages!!!!
Don't count the surge before it hatches.
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I never chase the surge and I'm rarely in position. Not even sure if the app shows its surge when you accept, but when I dropped a Pax I saw it and even cancelled a call that was gonna take me out of it. Was standing right next to another driver when the call came and pointed it out to him. Never thought to ask the pax as most are too drunk to notice anyway or they would just wait 5 minutes. Not a lot of money, but disappointing none the less. Amazing how one can see what a shitty company this is in just the few weeks I've been driving. Most company's are good at hiding it for at least a couple months.
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It shows on the app request. Check after accepting also. I do this every time I THINK it's surging. You CANNOT go by the fact that the area looks like it's surging on the map. I posted about this the other day but I think it got missed. Also, even if the map is correct the pax may have ordered as the surge is ending or before it started.
Look for it on the request. If it's not there it is NOT a surge and it doesn't matter WHAT your stupid map says.
Here are pics showing the map with surges for the pax and not for us. Thus was a not a 2 minute lag issue. It lasted for a while. I posted the opposite in a thread the other night. Will try to find it also.
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+1 on this reply.
Some riders will wait for the surge to end before requesting a ride.
Its an automatic thing on their side. They request to wait for surge to end and right when it does, boom their ride request goes out.
You have to look at the request screen to confirm if it is a surge (the count down timer screen for you to except). You should see a lightening bolt next to their rating to confirm if it is a surge or not.
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I edited. Look at my maps. As I pointed out this was not a 2 min lag although it does happen.
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Here's the other thread. Hope this works:
https://uberpeople.net/threads/fake-surge-messed-up-app.35550/#post-465141
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I don't think I've ever personally seen a surge last for more than three minutes on the driver app. But I'm usually only online on weekday afternoons. I think of my 70 or so rides, I've only had one surge ride, and I didn't realize it until I saw my pay statement.
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Also, after the countdown, you can click on the detailed pax information (as if you need to contact them) and if there's a surge, you'll see it there too.
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I gotta wonder if the surges are even real. Every single time.... and I mean EVERY single time I turn on my app in the early morning and there's those "pre-surge" boxes surrounding my car icon. Not red, but yellow or brown-ish. After a minute or two, they disappear. It always seems my car is in between those "busy" zones. I'm never in a surge when the zone turns red - I'm always a mile or so away. If I chase it, it either disappears before I arrive, or I sit in the middle of a surge zone without a single ping.
I have gotten a few surges, but it's less than 1% of my rides. I think it's just UberCandy for drivers to make us think there's decent money to be made, a carrot and stick thing.
I have gotten a few surges, but it's less than 1% of my rides. I think it's just UberCandy for drivers to make us think there's decent money to be made, a carrot and stick thing.
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By Jove, I think he's getting it!
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