[Jdprod123]

So I know Lyft will absolutely positively boot you for cancellations but it is unclear to me whether or not Lyft will deactivate drivers for a low acceptance rating. If anyone has any concrete facts, evidence such as a written policy on it I'd really appreciate it.

 

[AllenChicago]

Mine has been at 50% or lower over the past 3 months. (Stopped accepting PINGS more than 9 minutes away.) I'm still active and have a 4.9 rating.

 

[AuxCordBoston]

So I know Lyft will absolutely positively boot you for cancellations but it is unclear to me whether or not Lyft will deactivate drivers for a low acceptance rating. If anyone has any concrete facts, evidence such as a written policy on it I'd really appreciate it.

Uber doesn't. Lyft may. However I don't see posts on this forum where people complain about deactivation for low acceptance on Lyft

 

[Coolrider101nk]

Lyft appears to only deactivate for safety or vehicle damage plus the obvious expiration of documents on file. I've talked to SF drivers who say that rating, acceptance and cancellation don't matter as long as you don't commit a crime on a passenger. This came up when he told me how he treats his over demanding line riders. He ain't taking no trash. It's a bus level service, if you don't like it get out.

 

[AuxCordBoston]

Lyft appears to only deactivate for safety or vehicle damage plus the obvious expiration of documents on file. I've talked to SF drivers who say that rating, acceptance and cancellation don't matter as long as you don't commit a crime on a passenger. This came up when he told me how he treats his over demanding line riders. He ain't taking no trash. It's a bus level service, if you don't like it get out.

There are plenty of people posting on this site that Lyft deactivated them for excessive cancels. And unlike uber the deactivation is permanent

 

[Jdprod123]

You can definitely be deactivated for cancelling excessively I believe it's about 15% cancellation and you're done. Now I know and found out finally after emails and emails and emails that you cannot and will not be deactivated for a low acceptance rating. I'll attached the email screen shot to show you what they said. It's really good to know.

 

[Kodyhead]

I have cancellation of mid 20s on uber but most are either rider no shows or do not charge rider

On both accounts my acceptence rate has been in the single digits, no warnings on either accounts but i occasionally get emails and texts from lyft about it but no warning more of a courtesy thing about riders wait times.

 

[Jagent]

My acceptance rate on Lyft has been 11% for the past two months. They sent me a promotion offer today.

 

[DeplorableDonald]

My Lyft acceptance rate is currently 20%.

 

[iUBERdc]

View attachment 105782 You can definitely be deactivated for cancelling excessively I believe it's about 15% cancellation and you're done. Now I know and found out finally after emails and emails and emails that you cannot and will not be deactivated for a low acceptance rating. I'll attached the email screen shot to show you what they said. It's really good to know.

Cancel 15% once and yiu get deactivated? Or stay that high for a period of time?

 

[Trafficat]

Where can you find your cancellation rate on Lyft? I do not see it anywhere. In fact, other than the e-mails they send out, I cannot even find where they put acceptance rate.

 

[Hagong]

I just got this. I cancelled 3-4 rides in a span of 15 mins. Lol

 

[JimS]

View attachment 105782 You can definitely be deactivated for cancelling excessively I believe it's about 15% cancellation and you're done. Now I know and found out finally after emails and emails and emails that you cannot and will not be deactivated for a low acceptance rating. I'll attached the email screen shot to show you what they said. It's really good to know.

Your text is contrary to your posted image...

 

[Another Uber Driver]

I receive nastygrams for my low acceptance rates but never has Lyft threatened to de-activate me.

 

[Adieu]

Used to for <50%, but that may or may not be cumulative with cancels

What confounds the issue further is Lyft doesn't count first 100 n00b rides...with many Uber full timers talking up their 5-10% acceptance or 4.2 ratings on Lyft when they're actually just too new to kick out

Where can you find your cancellation rate on Lyft? I do not see it anywhere. In fact, other than the e-mails they send out, I cannot even find where they put acceptance rate.

Acceptance rates (BOTH of them --- one with all cancels, the other excluding correctly done noshows - for PDB eligible drivers) are in the pay and hours popup when you click the $ at the bottom of screen

Cancel rates aren't ANYWHERE

 

[Nuke]

Cancellation rate limit is 15%. If you cancel more than 15 rides (no show cancels don't count) out of last 100 accepted rides you will be sent a warning. After 3rd warning they will deactivate you without any further chance for reactivation.


It is good to know that they officially said in the email they can't deactivate you for low acceptance rate. That email was a good way to insure yourself against deactivation due to low acceptance.

 

[Adieu]

Not out of 100

You can get yourself flagged for cancellations by merely cancelling one or two rides on a Monday morning, completing one or none, and then deciding to take a couple days off

 

[Nuke]

Not out of 100

You can get yourself flagged for cancellations by merely cancelling one or two rides on a Monday morning, completing one or none, and then deciding to take a couple days off

Take it easy man, no need to argue.

 

[PatsFan]

Legally neither service can deactivate you for not accepting or canceling ride requests. They classify us as independent contractors thus not employees. To qualify as independent we set our own work conditions and times. If we don't want to accept a ride we don't need too.

 

[Adieu]

Take it easy man, no need to argue.

View attachment 106994

What they say rarely matches what they do