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Do you accept riders with obviously fake names?

14K views 193 replies 79 participants last post by  tohunt4me 
#1 ·
In the last week I've canceled (no charge) on two requests for obvious fake names. The first one was "Wizkid" and the second "Gameboy"

I'm sorry but I'm not letting someone enter my car with a fake name

What about you guys?
 
#5 ·
What hostility?

By canceling on customers after you accepted their ride, you're providing bad service. When you cancel you cause riders to wait longer for a ride and cause other drivers to drive further for a ride that you are closest too. That is bad customer service.
 
#10 ·
I'm up in the air on this one. I made the mistake of picking up a pax named Princess Bea. As I was waiting for her, my gut instinct kept saying cancel, drive on. I waited a little over 5mins. She finally came out and had the worst attitude. Without going into details of the trip, I'll just say she was the biggest ..... I've ever encountered while driving. She ended up giving me a 1 star.
 
#12 ·
We're all very busy these days and so I'm totally aware that some of my trans-pax
don't have time to stand in line at the DMV all day just to change John into Jane.

pax: Hi, I haven't updated my account yet. I know it says Bob, but I can show you my plumbing.
me: No, that's okay. Go ahead and get in. Where do you need to go...uh...ma'am ?
pax: Oh, just call me Chris. I'd like go the Walgreens or a CVS so I can get some shaving cream.
me: Sure, do you need to go somewhere after that ?
pax: Actually, I do. Do you know any good places I could go and shave my legs ?
me: How about the Library ?
pax: No, I was thinking of someplace with more of a euro-trash atmosphere.
me: Lemme google and see what's nearby.....
 
#13 ·
customer service on OUR end, as drivers, is to make sure the customer has a great RIDING experience with Uber. You can accept who you want and who you don't want in your personal vehicle. If you don't feel safe, then you don't have to give someone a ride. Uber's customer service comes when people aren't picked up because their government name isn't shown on the rider's account. I personally don't decline those rides but I understand why people don't.
 
#94 ·
And let's see how long Uber looks at you as a "valued asset."

People use aliases all the time. Uber actually says they allow it. I waited over ten minutes one night outside of an Applebee's for "Sasha," I called, and got her voicemail. "Hey, this Alexandria, blah blah." Yes, obviously I cancelled because this was a legit no-show. I assume she was a server at the restaurant and ordered the ride, and either her phone died or she shut it off because her shift wasn't over yet. Either way, she didn't walk out, phone was off, etc. People use aliases all the time, but that alone is not a reason to cancel on everyone who does it. If that were the case, you would be doing a lot of cancelling.
 
#18 · (Edited)
Picked up a rider called, "Stormbringer". I thought it was unique and cool. I asked him about it, it had something to do with the platform he signed up through. Like if I signed up via this site, my uber rider name would be kc ub'ing!. No big whoop.

I wouldn't turn down a rider due to an unusual name. It's shortsighted, judgmental and lame!
 
#19 · (Edited)
I wouldn't turn down a rider due to an unusual name. It's shortsighted, judgmental and lame!
What if his rider name is PsychoKiller ? at least flip a coin, no?

me: Hi, did you order an Uber?
PK: Ya, thanks for coming. I have trouble getting rides.
me: No problem, where do you wanna go ?
PK: Just take me to somebody's house....anywhere....
me: Anywhere in particular ?
PK: naw, just find me a nice neighborhood and drop me off.
me: You promise not to psycho kill me, right ?
PK: Oh, dude don't worry... I gotta get warmed up first and everything....
takes at least 15 minutes...You got any gum or mints ?
 
#24 ·
I once picked up someone with an obviously fake name real late at night. The pickup was at a really crappy motel and my mind raced as I immediately thought "hooker". In reality it was some stuffed shirt heading home to some nice house. And he was sweating a bit and not talkative at all. It was awkward.
 
#25 · (Edited)
Honestly, I don't like DJ handles, possible gang nick name's, funny Pokémon names, and recently with college back I'm getting Chinese characters as names. How do I verify the rider when it's not even using the Latin alphabet!?
I don't reject people based on name, I'll consider the time of day and neighborhood. However what if I pickup the wrong PAX and get screwed out of a fare because I can't read this!
Rectangle Font Slope Parallel Circle

I'm sure I'll get a computer generated response, but I emailed support about PAX user names and translator's.
 
#27 ·
Bahaha, no they don't. You can create a fresh email address on Yahoo at the library, get a prepaid Visa at Walmart and open a PAX account. Load Uber onto a burner phone from Walmart and you've opened transportation abilities for dropping off backpacks of drugs or hookers. No traceability unless there is a murder and a Police detective gets the IP address from Yahoo and video servaliance from Walmart when the card was purchased. And does alot of tracking to hopefully find a real name.

Uber can never help you in an emergency, don't be fooled with false sense of security!
 
#28 ·
So I emailed them about how I handle this or get it translated.
Rectangle Font Slope Parallel Circle


Uber's response:

Thank you for taking the time to write to us.
Your feedback is very valuable to us as we seek ways to make your experience great. We appreciate this opportunity to hear how you feel.


My response back:

What does that mean? I wasn't sending you a greeting card!
 
#31 ·
I can't blame you on this, it is your private car and you are the master of your own domain.

Of course, when I was driving Yellow Cab, I never asked anyone's name, and if they told me what it was I suspected it was a lie. If I picked up a priest or a prominent politician at the local gay bath house, I could respect why they wouldn't want to have this information public. YC was a cash operation too, provided that added layer of anonymity for passengers doing something they'd rather not be made public.
 
#32 ·
I've had a multitude of Princess and Queen names pop up. Lots of Ms and an initial. Others are very obvious fake. Stripper stage names, fake names the hookers, excuse me "escorts", use. And of course the fakes ones that are very twitchy and nervous, my gut says mules.

Of course done are fake and don't look it. I went to pick up a Rob the one day and it was a woman, and yes it's her account. She has it set like that "in case the driver is a creeper". Obviously if you look creepy, this Rob is gonna cancel on you.

Others I kind of wish they'd use a fake name. I mean try and ask a name and it's Omaphfxtrdbgg. Yeah pretty much whatever they say their name is because I can't pronounce it.
 
#161 ·
No screenname-style cutesy phonetic or creative respellings for you?

I get all these Chinese girls named "My", and tons and tons of grown or mostly grown men - many Japanese or at least from thereabouts but many clearly NOT - using childish Japanese honorifics slapped onto a syllable or two of their name, etc..... never mind the fact that half of these grammatical constructs are practically pillow talk

I've had a multitude of Princess and Queen names pop up. Lots of Ms and an initial. Others are very obvious fake. Stripper stage names, fake names the hookers, excuse me "escorts", use. And of course the fakes ones that are very twitchy and nervous, my gut says mules.
 
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