Did the payment screen change on Surges?

842 Views 2 Replies 2 Participants Last post by CocaColaKid, Sep 11, 2017

CocaColaKid

Discussion Starter · Sep 5, 2017

I had a surge trip this morning (1.5) and my trip summary page shows the Surge icon.

However, when I click on the actual trip, there is the fare, the fees, the tax, but no SURGE payment line. Support has given me the same cut and paste 4 times now (explaining how surge pricing works)... any thoughts?

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amyuber46

· #2 · Sep 11, 2017

I'm on an iPhone, but my app screen looks different from yours.

Go to:

Earnings

Trips

Select the trip

Scroll down to bottom and select Fare Details...

Check the breakdown for surge.

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CocaColaKid

Discussion Starter · #3 · Sep 11, 2017

I don't have a "Fare Details" tab.

So Friday night I had 7 surge trips, all have the surge icon in the trip list. 6 of them showed no separate Surge on the "Trip Details" (but the fare amount was higher than it should, so I "think" surge is being applied), but one of the trips (a 2.5 surge), showed a line with surge.... so this lack of consistency has me confused.

Coke

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Did the payment screen change on Surges?

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